Thank you for bringing this to our attention as it is our goal for all patients to have positive experiences with our practice. We have shared your comment with our team. If you would like to discuss this further with us, please call our office and request to speak with the office manager.
1654695061
1
Elmwood location. The eye care specialists are great, super friendly, etc etc. everything you would want. However once you are done there and head over to the eye glass selection area things go down hill. They dont care about offering you something that fit your face or better options. I do not recommend and wouldnt be doing business with them again.
Very professional and polite they had social distancing. The only thing the department where you get your contacts and glasses is by appointment I called and got the voicemail and no one has called back yet. I'm still waiting for a call back it's been three times no one yet it's been a month or so
The associates were very professional while giving me the extra personal care I required due to my physical challenges. It appeared, to be an altruistic air of good customer care and a genuine feeling that all associates enjoyed being there. Parking lots not very handicapped friendly; spacing too narrow on Elmwood side to get my walker out while exiting my vehicle and the W Delavan lot has steps to enter building which I am unable to use. But my overall all experience was a pleasant one.
Thank you for bringing this to our attention as it is our goal for all patients to have positive experiences with our practice. We have shared your comment with our team. If you would like to discuss this further with us, please call our office and request to speak with the office manager.
1634309897
3
Maple road location. The eye care specialists are great, super friendly, etc etc. everything you would want. However once you are done there and head over to the eye glass selection area things go down hill. At least with the older gentleman helping me. He was very nice and accommodating to me (white woman who mentioned where I work). He was NOT nice patient or accommodating to the Asian woman that came in while I was shopping for frames. He was rude, loud, interrupted her and spoke down to her. I felt so uneasy and uncomfortable with his behaviour I decided to leave and buy my $350 frames at a different location. Customer service or even human decency was not this mans strongest characteristic.
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