I read about this business and am very supportive of the concept and demographic make up, however, an astronomical estimated quote of $30 to $40 to insert a simple elastic dart on the waistband of a pair of shorts in order to expand it has motivated me to take out my sewing machine and attempt this alteration myself.
Hi Rosemarie, as you can imagine, due to having a reduced staff and a new work flow, mistakes happen! Our email is listed on our website as well as on your confirmation and shipping email. Our phone number is listed here on google. Please email us at [email protected] and we can get that fixed for you no problem.
1592001452
1
Ordered surgical mask (3pack-order #3992) and you sent me wrong size. No contact info available to return or exchange this for medium. Can someone help me please? What is your contact info?????
I love this shop so much. The owner, and all the employees are a welcome addition to the neighborhood. Not only do they craft beautiful items, but it's done ethically.
UPDATE: Suay refunded me in full. Upping my stars since now at least I got two masks for free, even if they were not exactly what I ordered ORIGINAL: I ordered two masks over a month ago and received completely different colors. When I asked to return or replace, they said they could only refund half my purchase. Since then, I have not received the half refund and have not been able to get a response. I just wanted what I ordered. Now I dont want others to go through the same experience I have.
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