Magicvillagevacationhomes reviews

1622736560

Tiffany White

google

2

It would have been more cost effective to stay at a hotel. The is an additional cleaning fee that is not included in original quote.

1629326305

Nisi C

google

2

The apartments are amazing no complaints. The only problem is the $100 a day fee to use the pool. Mind you the hours are from 8-10. At $400 a night you would think the pool area would be included. Would have much rather gotten a hotel room with daily cleaning, breakfast and unlimited pool usage. Absolute price gouging.

1642790503

Greg

google

5

Very nice, contemporary property.

1653421666

Bruno Fressa

google

5

Condomínio muito top, sobrados aconchegantes, ótima localização

1620482830

Tamika Griffin

google

1

BEWARE: HORRIBLE customer service, UNSAFE, and UNRELIABLE. Management doesnt handle customers concerns. I spoke with a manager who calls herself G. We stayed from May 1st until today (May 8th) at Magic Village Views and there was problem after problem each day. Oscar (in the picture )was THE ONLY helpful person there. He deserves to be the manager. Issues with the villa: We found a bug in our bed UPON entering the house the FIRST day! It was around 10pm when we arrived and were super exhausted. Then, they offered to change the bedding but they sent the maintenance guy (Fernando) and he refused to do it. He literally handed over the bag of sheets. It was left up to me and then in the middle of doing so, there was a HEAVILY urine stained mattress pad underneath the fitted sheet. In between the two flat sheets was a soiled comforter. We NEVER got to utilize this master bedroom with a beautiful view because it was never cleaned. There were stains on the headboard as well. The only time they listened to my complaints was when I physically walked into the lobby and was there in their faces (Oscar was who I encountered). Its like pulling teeth with them. Not many of them seem to want to do any work there. The manager G offered to have someone come in and clean the room again but told me we had to be gone out in over 90 degree weather while I have asthmatic children with me. I declined since they couldnt get it right the first time. The house should have been thoroughly cleaned prior to us getting there and I felt like she was just going to send those same people to do a mediocre job. There were stains on the couches and carpet. I mentioned it to the maintenance guy who responded with Its ok. He shrugged it off and proceeded to leave. I told him no its not. Not with us paying $2000 for this place. I also found a dead cockroach In the laundry room as well ants covering the floor at the entrance. This went on for TWO days after several complaints. The lock on back door would not work even after maintenance came to fix it. It appears to have been popped open. Things were disturbed in our room after we went to the parks and we came back to evidence that someone was in there. In a nutshell, we paid for a 4 bedroom villa and only was able to utilize 3 of the smaller rooms because they wouldnt provide us with the proper things necessary for the bedroom. This resort is UNSAFE and I got NO rest while here. I have a toddler who could easily get out the back door and get access to the hot tub. Not to mention that while we were in the villa, these men (workers) felt comfortable coming into the back unannounced and drained the hot tub without letting us know. We had no privacy and I feel completely violated. I tried to overlook a few of the issues but it became too much. Its a beautiful resort that wont last long if they dont get better management in there. I will NEVER go back to this place. Other issues: Heavily stained towels that didnt even look like they had been washed. Unsafe Vacuum in the room. I had to request a new one since I didnt want have a safety hazard to deal with. I read they will keep your deposit for anything they can find. If you choose to stay here, make sure you stay on top of them fixing issues. Theres SO much more to add but I have wasted so much of my time and energy on this. I am extremely upset since this was our first family vacation to WDW.