Christmas dinner was a near total fail. Our gracious server had zero assistance, then three out of five entrees were served with major errors and omissions. Two plates had to be rejected. We waited with empty glasses for food. Asked to speak with a manager and after another wait it was explained the manager was busy but we would be taken care of ... when the two plates were (finally) served they were again wrong in multiple ways. Asked again for the manager ... busy. This was a total cluster, so against my usual tendency I implored our server to have the manager speak with us. Jeri finally appeared. When I calmly explained the multiple failures that spoiled my family’s Christmas dinner, Jeri offered this to help us feel better: a) “It’s our Christmas too”, b) it was the waiter’s fault c) YOU SHOULD NEVER ORDER STEAK OUTSIDE OF OKLAHOMA, d) “I’ll take care of it.” We have had a wonderful Christmas visit to the Palmer House, but Christmas dinner was a train wreck. Jeri took care of our bill, wine and all, but was worthless in improving our perspective in this otherwise pleasant time.
Such a beautiful hotel and if you're visiting you're obligated to get the the brownie dessert, this is the inventor (yes the ORIGINAL brownie) of the brownie itself in the 1800's. Don't expect just some plain dessert, it's a perfect blend of nutty and sweet complimented by a soft vanilla ice cream base.
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