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Direct Energy
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Direct Energy reviews
Information about Direct Energy
4,40
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMHNXaFNBEAE!2m1!1s0x0:0x85a1fd003fdce38b!3m1!1s2@1:CIHM0ogKEICAgIDW0sWhSA%7CCgwIqL6VlAYQyJyB4wI%7C?hl=en-US
Bobby Flores
google
https://www.google.com/maps/place/?q=place_id:ChIJK27sDRe_QIYRi-PcPwD9oYU
Hello Bobby. We are very sorry for the situation you had to experience when renewing your contract out of time, unfortunately when this happens and the account goes to a variable rate (month to month), the renewal of the contract will take 1 to 2 billing cycles to activate, we We offer our sincere apologies for what happened. If there is anything we can help you with, please do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we care about you and we will do our best to assist you the way you deserve. Kind regards! - Marta / Digital Care
1653004705
1
Contacted Direct Energy to correct my error (not renewing the contract). DE advised that I would be charged full price for the month where it lapsed (January - fine - my fault) and that the new contract would kick in during the current month (February) and that it would be applied to the previous two weeks. New contract was set to THE NEXT MONTH (March) and I got charged nearly $100+ extra. Contacted customer service (March) to explain what I was told and how it differed from the information listed. Customer service essentially said "too bad, not our fault" and that I'm in a contract for the next year. FINE. Escalated to supervisor. Same story. OK. Had I left to another company in the middle of a month-to-month contract, the new price would have been honored immediately (what I was told) and the service would have been cut from DE. I would have done that if not for their misleading customer service representative.
1649802984
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMycEt6TDhRRRAB!2m1!1s0x0:0x85a1fd003fdce38b!3m1!1s2@1:CIHM0ogKEICAgIC2pKzL8QE%7CCgwIqL6VlAYQiIWv-QI%7C?hl=en-US
Benevolent One
google
https://www.google.com/maps/place/?q=place_id:ChIJK27sDRe_QIYRi-PcPwD9oYU
Good afternoon, Benevolent. Our main objective is to take care of our customers and we are sorry if we missed the mark with you. We would love to have a new opportunity to serve you as you deserve and to show you how important you are to us. Please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we will do our best to regain your trust in us. We look forward to hearing from you soon. Please take care and be safe! - Marta / Digital Care
1653068390
1
Worst place to receive service the website and app always going though some maintenance all the time cant pay bill how you need to get lights else where
1650302365
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMydXByS3RRRRAB!2m1!1s0x0:0x85a1fd003fdce38b!3m1!1s2@1:CIHM0ogKEICAgIC2uprKtQE%7CCgwIqL6VlAYQiKqj6wI%7C?hl=en-US
Sandra Gutierrez
google
https://www.google.com/maps/place/?q=place_id:ChIJK27sDRe_QIYRi-PcPwD9oYU
We don't have enough words to express how important this wonderful comment is to us, Sandra! We are more than happy to have you in family and we are delighted to know that you have found everything you need in us. We will continue getting better at what we do, to always serve you in the best way possible! Thank you for trusting us! Have a beautiful day! - Marta / Digital Care
1653070783
5
Their Chat department did great with all the questions I had and helped me understand what was going on.
1657926361
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPcDR2eWJBEAE!2m1!1s0x0:0x85a1fd003fdce38b!3m1!1s2@1:CIHM0ogKEICAgIDOp4vybA%7CCgsI2eXHlgYQ6KmDFw%7C?hl=en-US
Joanna Royal
google
https://www.google.com/maps/place/?q=place_id:ChIJK27sDRe_QIYRi-PcPwD9oYU
Thank you, Joanna, for this awesome comment! We are so happy to know you have had the best assistance from our Customer Care Team! We value your business with Direct Energy and we will continue getting better to always provide you with a wonderful experience! Thank you for trusting us! Have a great day! - Marta / Digital Care
1658265191
5
I've always had good customer service when I've needed it.
1658769915
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1eXFiV09nEAE!2m1!1s0x0:0x85a1fd003fdce38b!3m1!1s2@1:CIHM0ogKEICAgICuyqbWOg%7CCgwI-6P7lgYQ6LD7gQM%7C?hl=en-US
Z U
google
https://www.google.com/maps/place/?q=place_id:ChIJK27sDRe_QIYRi-PcPwD9oYU
Hello, Z U. We are concerned to hear how you feel and we apologize for the inconvenience you have experienced. We ask that you give us the opportunity to thoroughly review your account and help you in the best way possible. Please don' hesitate to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we will do our best to clarify all of your doubts and to show you we care. Have a wonderful week ahead! - Marta / Digital Care
1658772198
1
My bill is always extremely high. The rep signed me up for a 36 month term when I didnt want to be stuck with this company for that long based on my experiences. They turned off my electricity after sending me a email talking about conserving it. Lol luckily within 30 minutes it was back on but this is by far one of the worst companies I have used with electric and I have used several others. I will probably pay a termination fee when I move because its just not worth carrying over the service.
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