Hi Chris, We work with all of our customers to address any issues whatsoever. Can you please share photos of the damaged bins, or reach out to us directly so that we can set up a service call? In 8 years of business, this is quite literally the first time time we've heard of rats penetrating the bins or of any sort of damage due to water ingress. You can call me directly at 347-549-4121. Hope to hear from you.
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Too bad we can't put zero stars. We bought a set of bins, and they didn't hold up. Not only did rodents go RIGHT through, but the materials were not weatherproof, so fell apart after one season. AVOID THIS COMPANY!
The below pictures pretty much tell the story. We had squirrels and raccoons and who knows what else eating through the wood on our trash shed. Every morning we walked out to a nasty mess no matter what we tried (sprays, bricks, bungee cords, etc.). After searching for options, we discovered Citibin and gave up on wood trash sheds altogether. The Citibin team was fantastic to work with when placing our order and the installers were professional. Citibin made this experience easy all around. We are the trash envy of our neighborhood in suburban NJ. No more critters in our trash! Thanks Citibin!
I used Citibin because I thought they looked great. Not typical trash cans. We have the unit in the front of the house closer to the street so I wanted to make sure it looked nice in our neighborhood. They installed and did a beautiful job and the unit looks great. We would use these units again for sure and I have already referred others to citibin
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