Wow Josh, thank you so much. As a fellow gamer I know how important those systems are. I was very happy to help you guys out and even more happy its working without an issue. Game on!
1534537452
5
Derek was extremely helpful and communicative. I was trying to help build a new gaming desktop for my friend and used some old parts from a pre built pc but couldn't get it to work properly because the screen kept freezing. We kept trying to fix it for four days straight to the point we called Derek at night after his normal office hours for help. He was willing to squeeze us into his tight schedule for the next day and pick it up that night. Very satisfied with the work and dedicated effort Derek put into fixing our pc. In just a few hours he was able to get it up and running and ran tests after fixing it for hours just to make sure. Best technician around and I strongly encourage anyone with pc problems to get into contact with him. He was even willing to drop off our pc outside of his office area because it was not convenient for us to pick up. Overall, Derek is a fantastic technician and person. I called majority every pc technician in Irvine and could, with confidence, say he is the best around and definitely shows the most care in the work he does to help fix your every technical needs.
This company has been wonderful to work with. They are always there to help us. Anytime we need them, they fix our problems and are knowledgeable on both Mac and PC. We are very lucky to have them for our I.T.
Hey Roni. Thank you so much. It is incredibly tough when scammers take advantage of you. And they can seem so authentic when they talk to you. But the damage they can inflict is much greater than anything because they really get into your accounts and take over. We love helping out victims and fighting for them against those that seek to do you online harm. Thank you for your trust.
1534537691
5
I fell victim recently to some computer hackers who gained remote access to my personal computer. Derek from Black Tie IT was recommended by a nurse at my doctors office (of all places) and when I explained to her what happened to me, she told me to call Derek immediately. I did once I got to the parking lot, and he answered and on the spot, immediately started helping me with my situation. A huge weight lifted off my shoulders in the first 5 mins of talking to him; I knew I was in good hands. He came over an hour later to my home after normal business hours to personally pick up my computer and clean everything up. 5 Star customer service for sure. He spent hours finding and securing accounts and shopping websites for me. He works extremely fast and is available almost any hour of day or night. He also reconfigured our network at home, made all the necessary trips to Cox Communications to return our old internet equipment and get us set up with new and faster internet. Highly recommend him for all your computer/technical needs.
Derek and his team are one of, if not the most, experienced and efficient IT guys I have ever come across. Everything they did for us made our lives easier in every way. I cant say enough good things about Derek and his company. Highly recommend that everyone use them for whatever they can. Full on re-wiring and setting up of a brand new server, along with domain changes and various other tweaks that were requested. We TRIED to make it difficult for them but they had no issues with any of it. Thanks again Derek and to anyone reading I, again, highly recommend you use Black Tie IT for every area possible.
Fed, we were very pleased that you have us the chance to fix your systems. Remote access can be tricky but it can be done, and without spending money on 3rd party software to do it. Good luck and we will always be here for you guys.
1536189491
5
Blacktie IT is incredibly professional and they know what they are doing. I had an issue that another contractor was unable to solve. I contacted BlackTie IT and they resolved my issue quickly. Not only that, they checked in a day later and made sure I understood everything that was done. They are cordial, easy to work with and very knowledgeable. I would highly recommend them and will continue to hire them for any future needs.
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