Hi Victoria, I've tried to look you up in our system to see where the problem might be so that we can resolve it for you but haven't come across a file or order. I'm sorry if you felt that you didn't get the service you certainly deserve and hope you will give us a chance to make it right. Please don't hesitate to give us a call at 804-730-5008 or email [email protected] and I will personally answer any questions you may have.
Hi Nikki, We are sorry that you did not have a great phone experience with us or did not like an answer that was provided. This is the week of Christmas and most shops doing what we do for business are not even taking orders at this time and we are working long hours to keep up with production. To say that things are a bit hectic at this point is a little of a understatement as we are dealing with a ton of customers that want last minute personalized gifts. produced all the week before Christmas. We deal with this every christmas season and have been for over 20 years now. With that said I am very sorry if someone came across as not so friendly to you on the phone. Unfortunatly this time of the year we do not have much time to chat with customers because of the work load that we are handeling. You can email me directly at [email protected] if you would like to ask any additional questions or need assistance with a project.
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First impressions are priceless. The lady was so rude, I am afraid to go to this business.
The lady at the counter was horrible. If the gentleman had not came from the back we would have walked out.
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