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Perception Eyecare
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Perception Eyecare reviews
Information about Perception Eyecare
4,82
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxNS1UM0RBEAE!2m1!1s0x0:0x8636ad89a69a4ce1!3m1!1s2@1:CIHM0ogKEICAgIDq5-T3DA%7CCgsI-PnLhwYQgMWWbg%7C?hl=en-US
Erica Escobar
google
https://www.google.com/maps/place/?q=place_id:ChIJKQml3_QhTIYR4UyapomtNoY
Thank you, Erica, for your review and bringing this up to my attention as this is definitely an area that will require extra training, especially with new staff. After many years of being your eye care provider, I hope you know that I have nothing but the highest standard for my team in regards to patient care and customer service... which is why you keep coming back. Incidences like these are rare and it is terrible that it happened to you. I know we spoke on the phone and I apologized for the miscommunication already but again, I am sorry this happened and I truly hope you find a place that you will be happy with. All the best, Dr Kim Nguyen
1626794456
1
I will no longer be a patient at Perception Eyecare after todays unpleasant experience. The front office staff is incompetent and have lost the wonderful customer service that was once provided to patients. I have been a patient of Dr. Nguyen since she was at Target on Campbell. I called before leaving for a trip out of the country that I would not be available until my return. Upon arrival to Perception Eyecare, I was informed that my appointment was canceled and given to another patient bc I never confirmed my appointment. No comment or note was left on my account about my trip, even though I called before leaving. The staff was unapologetic or accommodating for their own mistake. Off to new beginnings at a new optometrist office.
1581106870
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzdWRyQzNBRRAB!2m1!1s0x0:0x8636ad89a69a4ce1!3m1!1s2@1:CIHM0ogKEICAgICsudrC3AE%7CCgwIto338QUQuMjowQI%7C?hl=en-US
Daniel Yun
google
https://www.google.com/maps/place/?q=place_id:ChIJKQml3_QhTIYR4UyapomtNoY
2
Explicitly ignored my repeated and explicit requests to bill my vision insurance (they billed my medical instead), which ended up costing me more for my copay. When I called back and asked them to rebill my vision insurance and reverse the claim from my medical, they assured me they would do so, but months later, my medical insurance hasn't heard a peep from them. Also pushed their "retinal scan" (which of course cost extra) when I had only scheduled a routine eye exam - they wouldn't let me decline it outright but they "kindly" waived the charges for the scan. Dr Nguyen was nice enough, but also added several additional "upgrades" (digital lenses, blue light blocking) to my prescription without any medical reason or request on my end to do so. I'm used to getting upsold when I actually buy my lenses, but I've never had an optometrist do the same before. Lenses and frames were a tad expensive for me, but seemed fancy enough to where I wouldn't complain - just not my style. Overall, this place seems like a clean, friendly, well-designed assembly line designed to squeeze dollars out of your pocket.
1613163338
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5aV9XRGxBRRAB!2m1!1s0x0:0x8636ad89a69a4ce1!3m1!1s2@1:CIHM0ogKEICAgICyi_WDlAE%7CCgwIytabgQYQsIKivQM%7C?hl=en-US
Tameka Lewis
google
https://www.google.com/maps/place/?q=place_id:ChIJKQml3_QhTIYR4UyapomtNoY
Thank you so much for your review! We take what we do very seriously :)
1614141430
5
The staff is friendly and personable, great customer service! Id definitely recommend any to have they eye exams here!
1584132540
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjc1k3Yjd3RRAB!2m1!1s0x0:0x8636ad89a69a4ce1!3m1!1s2@1:CIHM0ogKEICAgICcsY7b7wE%7CCgwIvOOv8wUQ4L3oxwM%7C?hl=en-US
Hasan Raza
google
https://www.google.com/maps/place/?q=place_id:ChIJKQml3_QhTIYR4UyapomtNoY
5
Thank you for the wonderful service. From front desk to DOs, all are professional and welcoming.
1590292986
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNai1XRHR3RRAB!2m1!1s0x0:0x8636ad89a69a4ce1!3m1!1s2@1:CIHM0ogKEICAgIDMj-WDtwE%7CCgsI-uOn9gUQ2JHUcw%7C?hl=en-US
R H
google
https://www.google.com/maps/place/?q=place_id:ChIJKQml3_QhTIYR4UyapomtNoY
1
When I first dealt with this location they were great. Now, I've purchased items such as contacts and glasses and once I've had issues, the true sense of customer care comes out. The glasses I bought only a few months ago broke. When I called they said come in and we'll fix, but I asked to be switched out of the frames. I wasn't happy with them anymore. Told me I'd have to buy a new pair. Vendor reps give these things out for free and mine could have easily been returned, credited, and resold. The Millienial I was dealing with just didn't listen. Could understand my concern or offer me options. could only state policy. Then we discovered he wasn't even looking at my profile when he kept stating I had bought the glasses so "long ago". Can't admit the mistake though or ask to see what he could do for me. I told him to talk to the Doctor and see could call me. He called me back in minutes after leaving and asked if I'd like to make an appoint. I told him, I just left. Complete confusion. They I reminded him I had just left and was waiting to hear from the doctor on switchin out the frames. He said yea you'll have to buy new ones. Did he ask the doc? I'm confused as you are which means no. Let him know that they are about to lose ten years worth of business and his comment was "that's fine, have a nice day". Then he said my name wrong, again. Idiots...bye bye Perceition Eyecare.
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