Poor maintenance of tanning bed. If they want to charge you for use of the bed, the manager should at least have someone inspect the bed for burned-out light bulbs to replace. I notified the staff of 5 bulbs that were burned out and needed to be replace. 60 days later, the same bulbs had not been replaced and 3 additional bulbs were burned out. In addition, more than 50% of the bulbs that were still functioning were only putting out about 50% of the full capacity. I could only count a handful of bulbs that were burning bright. I informed the staff of the issue every week for 2 months. They finally informed me that the manager's name was Darryl and that he is aware of the issue. Just do your job and replace the bulbs! I also heard from one of the staff members that other people have made the same complaint. Not sure what one has to do to get the manager to actually give a damn.
Hi Erich! I apologize for any confusion or inconvenience with your membership. Can you tell me when your first came in and canceled your membership? I would like to help if possible.
1677185103
1
It was a good deal for a gym while I was going there. Then I tried to cancel. I went in and asked to cancel and they said okay we will cancel. Three months later I get a call asking for missed payments. I then tell them that I cancelled and they said they would talk to their manager and get back to me. The same thing happened again with a different person some months later and they never got back to me either. Now I just found out they sent my missed payment to collections messing up my credit! Without any warning and after I told them three times that I cancelled. This place is shady
Hi Dirk. We apologize for your experience. We reached out to you via Email and cell but your phone does not except Voice mail. Please give us a call when you have a few minutes. I would like to get some more info on your experience so we can improve!
1603233090
1
Called to discuss my mid-COVID Fitness 19 membership and was hung up on by a very rude woman. Called back -- she didn't answer, but a different gentleman did. He seemed to chuckle at the rude woman's behavior. Her name might have been Lisa. That makes the decision to cancel my membership rather easy, although cancelling is a bit trickier than signing up... and they'll give you lots of reasons why. But like most gyms and used car dealerships, they are run by hustlers, so this is par for the course. I had high expectations here -- Silly me.
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