David, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately. We'd like to speak with you further about the specific bugs or issues you've encountered, so someone from the team will be reaching out to learn more. Thank you for sharing your feedback so we can continue to learn and grow.
1626819922
2
While ServiceTitan is a somewhat slick system for call taking, dispatching, and field technician use, the ServiceTitan inventory, purchasing, and job costing module is terrible, and Service Titan seems completely unconcerned about the bugs and flaws which are grinding part of our business to a halt.
Hello Dim, we're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://servicetitan.feed.reviews/37319429/i
1649369850
1
I do not recommend working with them, they deceive customers, then demand money they are not worth. Read their contracts and write down every conversation. They just don't have normal conditions. It is very important and I do not recommend you to work with them.
Jim, Wow! Thanks so much for the awesome review. We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We're excited to continue partnering with you.
1620340108
5
In 2014 we were searching for a web based platform that allowed us to provide a superior in home customer experience, we chose Service Titan and it has been on of the best business decision we have ever made and the features and benefits just keep coming. I could go on and on about how awesome our experience has been from onboarding to implementing their integrated financing to the integrated phone system and with an advanced dashboard to keep us informed of every metric, Service Titan sets the bar that others can only aim for. Last year during the height of the COVID-19 pandemic, the team at Service Titan went into overdrive to develop new features to help us with a true no-contact experience, thank you to the entire team at Service Titan we couldn't do what we do the way we do it without you, we are proud to have you as partners.
Thank you for the kind words, Rebekah! We'll be sure to share your comments about Teddy with the broader team. We're also so happy to hear that ServiceTitan makes your job easier. Reviews like this inspire us, so thank you again for taking the time to share with us!
1616437545
5
Teddy C. is awesome. Hands down the best success manager we've had in the last 5 years we've been using Service Titan. Service Titan makes my job easy every day!
They don't care about doing business. Just that they get paid.
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