I just had cataract surgery in April of 2021 and they put a new lens in. I absolutely love them and they did a great job. However, if you want to be acknowledged then their will be issues. I was 21 years old at the time and had my spouse come with me the day of my surgery. Everything was good and we wrote down his name/info so they could call him after my surgery. After I woke up I had problems. I was just waking up and stumbling in and out of consciousness after surgery. When I woke up the lady was on her phone, I was out of bed within 5 mins, she was trying to explain to me what to do, where to sign, etc and I could barely understand anything. She had me WALK MYSELF TO THE WAITING AREA AFTER SURGERY WITH NO HELP!! She was walking ahead of me to the waiting area and I was trying my best to keep up, but it was hard. We made it to the waiting area and she asks me where my spouse was. I wanted to flip so bad and cry because I didnt have my phone, they said no phone for surgery, and I thought they called. Come to find out she was just looking around the waiting area waiting for me to say that I saw my spouse, how was she looking for my spouse when she had never seen him, and when I walked back to where we was sitting before my surgery he was there. I asked him. He said they never called and the nurse took off when she seen I found my spouse. He then helped me to the car but this place is horrible. NOT TO MENTION AFTER THE SURGEY you need to see doctors periodically. Well if you schedule an APPOINTMENT AT 9:00am I HOPE YPU HAVE NOTHING TO DO BECAUSE YOU WILL LEAVE OUT HOURS LATER!!!!! They just have you wait in one area when you get there. Then when they call your name they have you waiting in a second waiting area. Then when you get to your doctors room they have you wait their. The doctor always comes in and thanks you for you patience because they are always OVERBOOKED. When you talk to the doctor its more of Everything looks good & if you have complaints they really dont address it
Excelente centro asistencial de primer nivel en el mundo. El piso 14, de Oncologia oftalmológica, es un centro de referencia mundial. Profs. Dr. Jerry y Carol Shields es un matrimonio excepcional en lo humano y en lo profesional. Son los top one en su área. En su Departamento hacen pasantias profesionales de todas partes del mundo, y todos tienen ese carisma de humildad, amor y servicio que distingue a los Profesores que lo dirigen. La dedicación y atención a los pacientes es de destacar en lo humano y en lo profesional, que aquí es todo lo mismo!
Excellent medical care. Terrible management! The extremely LONG wait time and lack of communication abou t the dreadfully long wait make patients anxious and angry necessarily...
Retina Department. If you have an appointment scheduled be prepared to wait 2-4 hours before youre seen by a doctor. Been here five times for an eye problem I was having and its the same every time, hours long wait for 10-15 minutes with the doctor. The people are nice but the system/process they have set up is atrocious.
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