Hello Paula, our sincerest apologies for the service received. We had resent your goods which arrived with you swiftly considering the unprecedented pandemic of 2020. Please let us know if there are any complaints or compliments as we are always here to serve you. The Health Aid Team.
1606173055
1
Shockingly rude customer service! cant get my missing item, cant speak to someone helpful at all - now I just want a refund. Poor, poor, poor - will never order from this company again. Didn't even want to click on the "one" star but had to, to get this posted - shameful!
Hello Jegnesh, due to the unprecedented nature of 2020 we had hoped it would not affect our service delivery, unfortunately some outsourced services experienced some delays. We hope you are satisfied with our new ordering and delivery system. Thank you for your understanding and continued support. The HealthAid Team
1606173123
1
Extremely poor customer service, regularly order vitamin and mineral with them , order is never on time , ordered few units on 21st January didn't receive the order till 22nd January, called them they said they would call me back no reply again called them no apologies for delay and started making excuses eventually received this order today
I have ordered direct from Healthaid twice and my order has been delivered promptly to Dublin....even Brexit failed to cause a problem!! Excellent service.
Hello Neeracher, we have upgraded our relationship with our outsourced delivery systems. We endeavour to make international delivery as swift and stress free as possible. Please let us know if there any other problems in your future orders. The Health Aid team
1606173141
1
Great products but very poor and highly unprofessional customer service. I ordered expensive products online that have gone missing for unknown reasons. Health Aid is not able to track their own parcels but charge you 15 pounds for international delivery! The lady from customer service blamed Swiss Post for it although the products have not even been shipped out of the UK yet! Still waiting for an appropriate investigation and clarifying outcomes. Not trustworthy at all! I cannot recomend to buy Health Aid products from their online shop.
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