Dear Tom, We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We went through our records to investigate what exactly might have gone wrong but unfortunately, we struggle to find evidence to support your complaint. The lease sent to you includes all the correct information, Martin & Co does not assign their tenants to the suppliers account instead, we refer you to a company that assists the tenants with organising their utilities, which has been done in this case as well. In terms of the references, you are correct saying that there might have been some confusion with what references the landlord required, however, the situation was fully explained to yourselves at the time and dealt with swiftly. As for the renewal of your lease, you were issued a letter that is no more than a kind request for information about your future plans and clearly states no rent increase for your tenancy and is by no means forcing you to sign another contract. Please feel free to contact us directly if you feel a need to discussing the matter further. Thank you. Martin & Co
1522158356
1
Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague. Edit: Martin & Co I attach some excepts from your emails to me, seeing as you cannot evidence of my claims: On 20th Oct 2017, Kasia Zasada wrote to me: "We will ask for the balance due - 920 for the rent and 1600 for the rest of the deposit - 2520 in total." Our rent and deposit were actually 950 and 1800 respectively. We had to email to get Martin & Co to get the correct amount on the contract. Your letter dated 17th March stated a rent increase: "to reflect recent changes in the property sector I now write to you to highlight that the rental for this particular property shall be increased to 950 PCM at renewal stage." The rent was already 950PCM, so the letter was incorrect.
Hi Mujtaba, Thanks for your kind words, please feel free to contact us any time if you ever need any assistance or help during tenancy.
1626882717
5
The staff took a very good care of our requirements. The property provided was in very good location and if there is any requirement they take quick actions. Highly recommend to use this agency.
Hi Mr Fionda, Thanks for your kind words, I am very glad to hear that you are pleased with our service. I hope the new purchase prove to be very fruitful and rewarding for you and your family.
1646142609
5
Good communication and efficient throughout the full sales process. I would be happy to recommend Naz to anyone considering buying or selling a property in the West End.
I had an overall shockingly bad experience!!! They ignored my emails for months, I had to explain our problems multiple times to different people and noone wanted to take responsibility. When I finally got an answer, it was contradicting. They are unorganised and not helpful. This agency simply does not care about their tenants.
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