Wendy- We apologize for the delay you experienced with ordering and communication. Sometimes because our products are made on-site in small batches, items can go on backorder. If you would like to contact our toll-free line at (800) 642-2050, our customer service team will be happy to revisit this order with you.
1591541335
1
Non-existent customer service. Ordered something 6 weeks ago, still don't have it. They don't sell anything you can't get somewhere else, so highly recommend you go elsewhere.
Aimee- We are so sorry for the confusion you experienced with your pet cot. You may have encountered a discount code from a third-party site, sometimes our products are posted alongside similar pet products advertising in the search engine results, or we do sometimes discontinue or clearance items online. We encourage you to call our toll-free customer service line at (800) 642-2050, and someone will be happy to revisit your order with you.
1591541290
1
Im very disappointed in this store. I found a pet cot on a search on sale for $12.99 plus $10 shipping. The regular price was $49.99. When I clicked on the ad, it took me to their website and clearly showed the price at $12.99 plus shipping. However, when I added the item to my cart, the price automatically changes to the original price of $49.99. I emailed the company hoping theyd honor their ad and the response was they didnt know what happened with the Google search but the regular price was $49.99. However, they didn't even address the fact that the price on their website was $12.99. Buyer Beware!!! Do not shop here. There are too many honorable businesses to deal with.
We appreciate the feedback, Sylvia. Thank you for the review!
1647881097
5
Great leash! The only reason I needed a second one is that I let my dog run around dragging the leash behind her. If you dont do this I bet it will last a doggie lifetime!
Zach- Thank you so much for taking the time to review. We do also have a physical storefront location at: 975 Ford Street, Colorado Springs, CO 80915 We offer call-ahead ordering and curbside pickup. We are pleased you are satisfied with our large online offerings.
1591541762
3
Online only store, however, they do have a large selection of products.
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