Subject: SMP Metal San Francisco April 206 I brought a broken aircraft (stainless steel 18"long, 3/4" wide actuator rod) part to be copied by SMP. Old rod had snapped in half. (New rod had to be cut down to length of old rod, two sets of screw holes tapped in, another 1/2" hole drilled in, and a small metal piece to be welded on to one end). Not a big job. Two hours at the most with the proper equipment. I left the old parts and the new part to be worked on at the shop in the 3rd week of Oct 2015. I did not hear from SMP for some six weeks. After six weeks I went to the shop and they told me they were very "busy" and would get back to me. In Jan 2016 I went back to the shop to find out the progress. None. In Feb I went back again and they told me they had lost 1/2 of the original part to be copied. So I had to take the old broken rod back to remeasure (not an easy job, as part of the aircraft had to be dissembled to insert part to see if it would fit and then reassemble) This had to be done three times as aircraft had to be put back in service while waiting for the repair. Finally in April 2016 part was copied and welded. I was not sure if new part would fit. But SMP insisted that I pay in full before leaving the shop.Owner of SMP made no financial concession that he lost my part nor took six months to do the job. When I brought part to aircraft, it did not fit as was improperly welded; in short was useless. SMP did not follow my instructions on where to weld the part. Knowing the history I did not want to go through the aggravation and time wasted of taking the part back to SMP to be redone, so I went to another shop to grind out the weld and re weld. Next shop did the job while I waited. SMP facility is extremely messy and disorganized. Just walk in the front door and take a look.. It does not surprise me they they lost my part nor follow instructions.
Thanks Mike. It was a pleasure working with you again.
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Kevin and his team did an incredible job CNC turning parts for a job that couldn't go forward with out this critical element. With 1 hour warning at the end of the day, the parts were ready 5 hours later, keeping the project on target for install first thing the following day! Amazing turn-around and service. Thank you Kevin!
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