Mill House Inn reviews

1603556895

Rebecca Tahlov

google

1

While the price per night suggests that this is a nice place to say, I had the misfortune of experiencing that to be entirely false. The rooms at the Mill House Inn are older than the people who run it. The furniture is broken, the bathroom (which was the size of a port-a-potty) had a crack in the door and wouldnt close properly, and the entire room had a musty smell that punched you in the face when you walked in. I literally had to change out of my clothes to get the smell off of me. I never post reviews, but this place was such a disappointment, that I feel obligated to warn others. If this is your price point, stay at the topping rose house; youll be doing your eyes and nose a favor.

1437435266

Kristie Baquero

google

Dear Kristie Please do accept my sincere apology, we certainly cared that you were not able to visit the Inn and needed to cancel due to illness. We did respond and offer you a credit and you may use it at any time, we would still like you to be a happy guest of the Mill House Inn. That said we have always worked with each and every guest to make sure they realized a value equal to or greater than their room credit, often adding an extra night to their stay just because we can. If there was any way we could have accommodated you request for a High Season Saturday night only stay we certainly would have done so with a smile. We simply did not have a room available that met with your request. We do learn from every guest interaction and have redrafted our policy, so it reads with more clarity. I am again sorry that your experience with our team and The Mill House Inn was not what you hoped for please allow us another chance to show you our brand of Hospitality. Sylvia & Gary | Proprietors And everyone on the Team at The Mill House Inn

1459888441

1

I scheduled to have an engagement weekend here. I had to cancel due to personal issues that were rather serious. Their cancellation policy is completely ridiculous for the prices they have. I dealt with it and moved on, although their website was not specific at all about the cancellation policy and they admitted to me in an email that the website was confusing but there was nothing they could do about it. Hmm, sounds really unfair to me. I wrote them back explaining how I felt they were being extremely and unfair, but they didn't care how I felt at all. So, they ended up booking the room ANYWAY, the one I had booked, but yet, I still did not get my money back, because they said the entire place had to be booked out. Are you kidding me? Wow. I thought this was completely ridiculous, so you got my money, then someone else's too. So they offered to hold my deposit for a future date, with of course limitations and how they would be super willing to work with me. I emailed them recently, and when I asked for a favor, for some help on my actual wedding day, THEY NEVER RESPONDED AND NEVER CARED. I would not have done a bad review if they didn't disrespect me and never respond, I've been patient with them, but now at this point, I am extremely upset. It's a shame, because if they had just cancelled my money the first time, and gave it back to me, they would have had me and my entire family stay there for my wedding like I planned, but instead I'm going somewhere else, this place is rude, and money hungry. I don't need to have been there or know the staff personally to know that I was not treated properly or accommodated. No I have never been there, but don't reply to my comment like you did to others, saying I have no say on your place because I didn't come, well I would've but you never even gave me the chance to get there. RUDE. You have nothing to say. Period. You're in the wrong, I bet my email is still sitting there being ignored. My services will be with your competition, and my entire family will be staying elsewhere now. :) As someone who grew up with a business owner, I know that you always accommodate your customers, so that in the future, they will come back, and not tell their friends how horrible their experience was with your business. Good business owners, read a negative comment, and instead of being defensive, apologize and ask how they can make it better, after reading their responses to others that were upset with their services, I'm even more disappointed with their company and care.

1652407145

Luz Devia

google

4

Bueno y comodo

1375668575

Ellen Silverberg

google

5

The Mill House Inn is, by far, the most charming place to stay in East Hampton! The accommodations are impeccably clean and comfortable, the breakfasts are amazing, and the owners, Gary and Sylvia Muller are caring and attentive. Best of all it's pet friendly!My dog loved it there too!

1603036759

James Layfield

google

1

I have added photos to help. Do not stay here. The place costs $500 per night. Look at the photos. It should cost $50 and at that price I might have been ok staying. Having booked three nights at $1900, i did not stay, but asked for a refund based on the disgusting state of the room. See photos. They refused to refund the money. Please look at all of my other reviews. I have never given a bad review until now. I support local businesses however I cant possibly be okay with this.