I am not one to leave negative reviews but this company will not get my business anymore. On 3/24/21, after hours trying to place an order on the computer with horribly slow connection, regretfully, I finally called and placed my order. The lady was very kind that helped me. however she could not get it to go through either so she had to manually put it in. After quite some time she got it through and told me one item was out of stock but the rest would be shipped that evening. I thanked her and was excited to get my first shipment of blanks. Well I never received a shipment email or my order so I called them again on 3/30/21 and spoke with Chelsea who apologized but did not offer anything for compensation. She told me my order was held because of one item being back ordered. I was not at all happy and completely frustrated with this company as I needed this by today. She apologized and said she would ship it out and I would have it by today. Well I got a shipment confirmation that said I would receive yesterday. I did not. Now it doesn't have an update and just says pending on my tracking and still no order at my door and also don't have the product I needed for this weekend. Very disappointed in this company. I am not sure how it gets business if it is always is. To their defense they said they are working on getting a new system so it won't be so slow to order online. My goodness, you can't even place an order it is so bad. Hope some changes happen and you pull out of this rut, but I will not be purchasing further items at this point.
Hi Sue, thank you for your feedback. We are actually preparing to launch a brand new site in the next few days that will address all of the issues of our current site, and we appreciate your patience. We encourage you to check us out again soon.
1626794635
2
Please fix your web site- I have been trying to order something all night and it just keeps spinning. Then all of a sudden an account comes up and it's not mine. That is very worrisome because it means customers info is not secure.
Terri, it's already been 3 years?! Time flies . I'm so glad to hear that you've had a great experience with our heat transfer vinyl, and I really appreciate you taking the time to leave a review. Thank you for being a longtime member of our Coastal family!
1645633041
5
Coastal Business Supplies is amazing. I order all my HTV from them and their selection is fantastic. Always very quick with shipping, normally for me it is the next day. Excellent customer service. I have been ordering for around 3 years and perfect evertime.
I must say I am really impressed!! I live in Canada and placed an order for your awesome foam mug boxes on Wednesday and just received my order now, 2 days later. Love the quality of these boxes and the customer service of this company. I had updates every day as to where my packages were. Speedy service, great customer service, great value, awesome products! I will definitely be ordering again in the future. Thank you for making me and my customers happy. Keep up the good work ! Cheers
I purchased a dozen white ceramic shot glasses for a 50th birthday /vacation trip. I needed only 10. I began the process and noticed on my 1st batch of 2, there was a bluish circle around the subject and since it was a double sided glass it was on the opposite side as well.. I'm thinking maybe it was the paper, so I tried 2 more, because what's the chance of this happening again, must have been something on my end.. I was using the wraps and I cut around the subjects to make sure they are on opposite sides and in the middle.The same thing happened. Now I ruined the set, so I'm not going any further. I contact Coastal as soon as possible, once I read where it was possible to get a bad batch. They in turn took me on a lil journey I wasn't satisfied with. 1st they asked for pics, I provided even the ones I threw on to the floor minus the ones that clearly couldn't be picked up. Customer service then asked me to do another with a full wrap on a different glass and there was no noticeable ring. Now at this point I'm not thinking give me a dozen free or a new set..I was just wanting the ones that were destroyed and the additional one you asked my to do with the same exact picture to be reimbursed. Customer service said that I needed to send in more glasses to be tested. I'm like you want me to send you some more, to test and hypothetically the finding aren't in my favor. I would have lost the initial ones and the one that I did over plus the one or ones that were sent plus s&h.. really you got to be kidding me.. all I wanted was replacement for the 4.. so needlessly to say I'm not happy with the decision, I will not be purchasing from a company who doesn't stand by thier faulty products, this clearly wasn't a mistake on my part.
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