Worst service ever. Arrived to their warehouse entrance where no one was present but a phone with instructions to call extension 218. After called, literally on the room adjacent to where I was someone picked up to tell me they don't offer a counter service but only online. I kindly asked to sell me three simple items as measurements on the website were not clear and I travelled all the way down there toom check them by myself; plus, on their website nothing states they don't sell over the counter. The answer was "there is nothing on the website that says we do it neither" Never been treated so apathetically.
They sell a wide range of metal. They are OK if you don't mind when you get it. 3 days to pick up an order is usual. They don't realy do customer service. They don't return calls. To pick up ( office hours only) you go to a porch and use a barely working intercom, then wait while someone walks round with a delivery note that you have to sign before you see the goods. Then you have to walk into the factory and fine someone to give it to you. Quaintly comica -l if you have nothing better to do
Wow what a mix of reviews, so I will add my own. Ive used them twice - spending about 500 on both orders. I had no problems at all from queries pre-order, placing the order, receiving goods on time and exceptionally well packed with no scratches. Are we all talking about the same company!!!???
Appauling customer service. Paid for chequered plating over the phone and organised an independant courier to pick it up. When the courier arrived they said the order had not be paid for! When I rang they admitted there was an administrative error on their behalf. Didn't even have the decency to offer a goodwill gesture and pay for the recollection of the goods! Avoid at all costs!
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