Sarah, We strive to meet the expectations of our customers. Unfortunately, our exchange policy is limited due to the nature of the garments we sell. We carry known quality brands such as Frankies, Luli Fama, Becca, B swim, Bodyglove, Roxy, and many more. In rare circumstances, swimwear needs repair. Our customers may take advantage of our swimwear repair process, as a courtesy, which also includes complimentary shipping. We further offer an exchange at the original price, applicable to any items in the event our customer remains unsatisfied. All of these practices were made available to you. We do not believe a one star rating is deserved in this instance.
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Terrible return policy. I drove there and back 3 times. It is roughly a 45 minute drive from where I am in Gilbert. The first time I went to buy the bathing suit. I wore it the first day for a few hours I went to my aunts house and the strap ended up breaking. I went back to return it and the associate said she could only give me an exchange but if it broke that quickly one of the managers could help me. They called me to tell me they wouldn't give me a refund but a exchange for anything in the store and then told me I had to cover the difference. When I was looking at getting an exchange I noticed the bathing suits weren't clean they had make up stains and didn't have the protective cover on the bottom part of the suit. When I tried them on they didn't fit very well. They ended up fixing the bathing suit I originally got but the selection wasn't that good and was very expensive for very poor quality bathing suits the store it's self and the people I talked to were very nice. I would still 0/10 recommend. I hate supporting cooperate business but the return policy and quality you get from Victoria secret or Abercrombie & Fitch out weighs this place by a long shot. My straps to my bathing suit have been intact but the fabric is starting to fall apart. They gave me a tank top for my trouble but it still wasn't worth almost 4 hours of gas in my opinion.
I was going out of town last fall on a day notice and wanted a new swimsuit for the trip. I found not one but two swimsuits there. They have some moderate pricing ones that you would see at a lot of stores but also some more expensive ones. I have only gotten to wear each of them twice so far but I got a lot of compliments. I hope they both last a long time. The lady helping me was super nice and helpful. I wish the return policy was better as I was wanting to buy 3 or 4 and decide at home but could only get an exchange and not a return.
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