They are not the same as when Mathews owned it. Do not buy here. They messed our paperwork up. Then didnt pay off the car I traded in now I have a late payment.
Sales rep had no training about vehicles. I know he was only on job two months but he should at least know basic questions about wireless access, how the 'key' works, etc. Sales manager was dishonest about giving us a ballpark figure concerning our trade-in of a Corvette. We said we wanted around 9000 for it. He made us go home and get it, and then he said a ballpark figure would be about 3000 - this after seeing the car! He could have told us that without seeing the car, knowing we were so far apart. We would not have wasted time going home and getting it to show him. The finance dealer lied about being able to get me a lower rate than I could get at Honda Credit Union. Honda offered 2.84. He gave me 2.91. "Junior" needed an additional signature the following week for the Incentive Acknowledgement Form. He threatened me that I would not get the memo title until I returned the form and proof of insurance. These should have both been handled at the closing. He even wanted me to make the trip to Bucyrus to sign this form on my time, when it was his error. It took seven hours to make this purchase. We love the car but will never buy or recommend buying from Mathews.
I have spoke to them by phone twice in last two days. As a widow I am not very trusting. They will be where we purchase our next car or SUV from. Awesome guys. we have a Chevy HHR 2008, I am equally sure they will service as well as they help. Andy and Todd both have been awesome//Customer Service Top Notch. Not your everyday issue..nothing but kindness. WE already loved everyone. BIRDIE BAUM, just sold us SUV..awesome deal go see them you will not retreat it. (10-17-2018) Process flawless..super folks.
I'm in utter disbelief... I brought my 19 year old daughter in for her first experience at trying to buy her own vehicle. She's a college student with a low paying job and short hours recieving unemployment to supplement for a job loss, due to covid. My other daughter and I, both disabled veterans, came to offer support and guidance. I was going to cosign. Of course Richard Johnson got us approved. The problem started when Richard Johnson showed us a $22,000 2018 Equinox. I told him repeatedly, just because we were approved, does not mean we wanted to get the most expensive vehicle we could. Richard Johnson ignored my input on price preference. My daughter, of course loved the test drive. We went inside to see the price breakdown in writing. She and I stepped out to talk about it privately. The enormity of the situation became too much for her and she became extremely anxious. I went inside to tell Richard Johnson that we needed a few days to talk about it and that my daughter had become anxious about the whole situation. Richard Johnson went and spoke to his manager? and a few coworkers, about 4 of them in the next office (I later realized they were planning how to run their game on two disabled veteran women and an anxiety ridden teenager). Richard Johnson then came out claiming he had gotten a (mysterious) call from the bank and would be taking $3,000 off the vehicle price. At this point, Richard Johnson was just trying to keep me occupied while Rick Atkinson is behind my back, outside with my daughters. I was starting to get anxious that Richard Johnson wouldn't take no for an answer. When I got up to leave I saw Rick Atkinson leaning over my daughters in an intimidating manner, I ran out the door and yelled at him (using NO profanity, I might add) to get him away from us. I do NOT appreciate the underhanded approach, the manipulating tactics, the intimidating mannerisms or the refusal to take no for an answer. Richard Johnson and Rick Atkinson created a hostile car buying experience overall. And before Mathews responds with it being a misunderstanding, save it for the next customers you try to bully into overspending to selfishly line your pockets.
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