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CellGate
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CellGate reviews
Information about CellGate
3,66
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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See example1645294536
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXekxEa0lnEAE!2m1!1s0x0:0xc749a7c768efc93c!3m1!1s2@1:CIHM0ogKEICAgICWzLDkIg%7CCgsIyOfEkAYQ8JKEYw%7C?hl=en-US
Me
google
https://www.google.com/maps/place/?q=place_id:ChIJ4zqTm9cgTIYRPMnvaMenScc
Me, I am sorry to hear that you had a bad experience with us. If you can please send your contact information and a brief description of the issues you are experiencing to [email protected]. We would love for the chance to turn your experience into a good one and make things right!
1645546256
1
Poor communication on anything except placing an order. Overall, terrible experiences repeatedly. I would not recommend.
1620250827
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLa3VtakZnEAE!2m1!1s0x0:0xc749a7c768efc93c!3m1!1s2@1:CIHM0ogKEICAgIDKkumjFg%7CCgwIy6HMhAYQuKnL2QM%7C?hl=en-US
Preston Lynch
google
https://www.google.com/maps/place/?q=place_id:ChIJ4zqTm9cgTIYRPMnvaMenScc
1
Honestly, dont even bother with this company. I have installed 3-4 of their units as a technician. The units are non stop problematic with connecting to network even with full bars of signal and well over their speed requirements. Tech support is non existent. They make you wait on hold for a generic answering service. Then if you call and state you are on site at unit you will be on hold EASY 40 minutes plus. When you have to call multiple times over same issues you will spend half of a day on hold going back and fourth on a problematic system. Literally on hold as we speak. 45 minutes plus. Getting this pad up and going (fingers crossed) and never installing another cell gate again. What a mistake.
1550385841
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3dWQyVDdBRRAB!2m1!1s0x0:0xc749a7c768efc93c!3m1!1s2@1:CIHM0ogKEICAgICwud2T7AE%7CCgwIsYWk4wUQgPqx6gE%7C?hl=en-US
Charlie Schumer
google
https://www.google.com/maps/place/?q=place_id:ChIJ4zqTm9cgTIYRPMnvaMenScc
Mr. Schumer, the detailed feedback is appreciated. Let us know if there's any further support or service you need.
1550535132
5
The servers hardly EVER go down, technical support ALWAYS returns my calls, IF they miss your call someone in customer support or the receptionist Cathy almost ALWAYS answers the phones, and service is EVERYWHERE Verizon and AT&T is. Don't read all of the negative bs you hear online because most people, just enjoy spreading it because they can't admit when THEY have screwed up. FYI... I'm a retired installer who worked closely with CellGate and I can't stand to read this garbage after knowing what I know.
1646574793
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXaTREUUtREAE!2m1!1s0x0:0xc749a7c768efc93c!3m1!1s2@1:CIHM0ogKEICAgICWi4DQKQ%7CCgwIyfmSkQYQoNb5kQI%7C?hl=en-US
Trey Haunson
google
https://www.google.com/maps/place/?q=place_id:ChIJ4zqTm9cgTIYRPMnvaMenScc
Hi Trey, Thank you so much for leaving us a stellar review! If you could please send us a brief description of the issues you are experiencing and your contact information to [email protected]. We would love for the chance to make your experience an even better one!
1646575742
5
Love our new Cellgate and the security it provides to our property. My favorite feature is the ability to set a schedule when to hold the gate open, so that it can be closed at night automatically. We have had an issue where it seems to be calling only one of the 3 people on our call list for some reason. I also don't understand why the smartphone app does not tell you the current status of the gate (open or closed). While the web portal has all this and much more, I feel like the app is lacking some of the basic functions like being able to assign the call list and set a schedule.
1644256220
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbzVpcUNBEAE!2m1!1s0x0:0xc749a7c768efc93c!3m1!1s2@1:CIHM0ogKEICAgIDmo5iqCA%7CCgsI3LeFkAYQgJKlRQ%7C?hl=en-US
Alan Biney
google
https://www.google.com/maps/place/?q=place_id:ChIJ4zqTm9cgTIYRPMnvaMenScc
Alan, We are sorry to hear that you are experiencing app issues. Please send your contact information to [email protected] along with a brief description of the issues you are experiencing. Once received I will create an escilated case and have one of our customer support agents reach out to you directly to troubleshoot the issues you are experiencing. We would love the chance to make things right and to ensure your system is working as it should!
1644274752
2
Much too expensive. App is unreliable especially for video but has improved slightly lately.
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