The Connection at St Martin's reviews

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Bo Paul

google

1

This srvice is good but can be better.

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Daniel Santos

google

1

Still waiting for the Universal Credit that they opened for me in junhe

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Daniel Andronic (AndroPetre)

google

5

I felt and still feel so therefore I was and still am a homeless struggling with shelter until wisdom and these people here were really helpful and they offered me food and access to computer and in general they were really really nice and even if it is a bit weird for me as a born-Orthodox to receive help from other churches I must say that I m really thankful and grateful and I understand how hard it is for the people there to deal with the miserly, the broken and or the downtrodden and I could honestly say that though I m a man I wouldn t be able to stand it very long. I want to mention Junior and Kay especially as they felt closest to my heart - its being said that real recognises real - big men, both! and Kay has flair too! Apologise I don t know how to be a friend and relate more with you guys and I wish you the best. Same to the women there - a big thank you!

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bill graham

google

5

Great people

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Olga Stepkleen

google

1

Tuesday 29 March 2016 Staff on the front desk at The Connection at St Martins (CSTM) don't seem to know their arses from their elbows. They come across as either just plain ignorant, or lazy and indifferent, or both; with a high handed, dismissive, 'de haut en bas' attitude towards their homeless clients that is probably the result of the smug self-satisfaction they doubtless feel at not being in the same situation themselves. (As yet - because given the manner in which the current set of incompetent nincompoops is mismanaging the economy, and GB Ltd in general, it it only a matter of time before most of us can expect to savour the delights of a period of involuntary homelessness.) I wonder what qualifications, if any, they need to have to do their very well paid jobs. Apart from being a dab hand at improvising impromptu bullshit! They will tell you the first bit of claptrap that comes into their empty heads and give you the run around if you have the temerity to want to make a complaint about the appalling service on the CSTM reception desk. Apparently they are not sufficiently well organized to be able to pre-book appointments to assist clients with making verbal complaints. Instead they expect homeless, impoverished persons to turn up day after day and wait around until someone on the front desk has a 'spare moment' to deal with them. Monty Pythonesque or what? You couldn't make it up! If you say you want to make a formal complaint about their ghastly practices, and would like to have copies of the complaint form and complaint procedure, the other big fat lies they will try and fob you off with are: 1. They can't give you a copy of the complaints procedure because paper copies are not kept at the reception desk; and the document can be found on and downloaded from the CSTM website - oh yeah? Where exactly on the website this document supposedly exists is an enigma whose solution is known only to the deluded minds that dreamed up this ridiculous, falsifiable, piece of mendacity. 2. All complaints have to be made online and copes of the formal complaint form are not kept at the reception desk. Not according to the published CSTM policy and procedure! The reason these abuses exist and persist is because there is far too little independent external scrutiny of the way these, partially publicly funded, organizations actually operate on a day-to-day basis; and the way they deliver. (or fail to deliver) basic essential services to the homeless community they are tasked with assisting. As opposed to the over hyped claims that appear in the, no doubt frighteningly expensive, ad agency rubric with which the CSTM website is peppered. Government Watchdogs take note! Fed-up service users of these publicly funded organizations need a public forum on which to make their displeasure known; without running the risk of being 'barred', or victimised in any other way, by a vengeful behemoth; hell-bent on protecting the self-interests of the minority of over-paid service providers, at the expense of the majority, disadvantaged, service users. I have seen Goliath! But where is the David who will slay, or at least subdue, this arrogant leviathan?