Porsche Hatfield reviews

1622644371

Dave

google

1

Went in the showroom to see a car as I'm about to buy one from another dealer. Didn't even get past the receptionist. I was showing emails from another dealer that I was placing a deposit today and wanted to see a car they had in stock, but the sales manager looked at us and said no. I have called in 3 times and never had a returned call. There was about 10 employees in the showroom and no customers. Utter joke and poor service.

1643464960

Sharon Lewis

google

Good morning Sharon. Thank you for taking the time to leave us a review and apologies that your experience with us wasn't the best it could have been. Rest assured this will be fed back to the team and we do hope to welcome you back in Centre again soon. Many thanks, Amy.

1643621462

3

Rolled up in Fiesta just before Christmas didn't get noticed, roll up in new Merc this week "can I help you?". Never judge a book (customer) by it's cover!

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Pino Stifanese Stifanese

google

Good afternoon Pino, many thanks for taking the time to leave us a 5* review, this is really appreciated. We hope to welcome you back in Centre again soon. Kind regards, Amy.

1654777486

5

Excellent service and showroom.

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Bob T

google

Hi Bob, thank you for your positive review! We hope to see you in Centre again soon. Amy

1637571931

4

Friendly bunch. Went to charge my car. Good window shopping but sadly no purchase!

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Tim Wheeler

google

1

I should have known better but a recall for a simple update on the navigation function has been a colossal waste of time. Porsche main details attention to detail is woeful but Hatfield where I took the car are appalling. I have owned 9 Porsches - but only bought 2 new: one from Porsche Hatfield in the early 2000s (a 911 Turbo S) and a Macan S the subject of its 2nd recall. Not only was the first appointment available over 2 months from when I rang (on being notified by Porsche) on arrival I was told that the car was needed for the day and I was lucky because their policy was now to hold cars for a minimum 24 hours. The letter from Porsche indicated 1 hours work and given the paperwork sent by Hatfield and their previous insistence on reviewing cars at every opportunity as an up selling exercise (to only really benefit them) - which would appear the real intent again here- it beggars belief firstly that a computer update needs a physical visit but if it really does that this could take any longer than 10 minutes. I ended up waiting over 4 hours whilst I watched at least 15 staff in the showroom and adjacent glass offices ostensibly doing very little. A trickle of phone calls, a handful of potential buyers and one test drive. Equally no coming and goings in the workshop other than 2 people trying to help a couple fix a top box. Id love to know - but rather suspect I do know- how their business model works and they are simply capitalising on the dream of Porsche ownership. The lifestyle showroom set up supports this notion albeit even the hot drinks machine was out of order ! When I bought new from them I soon gave up on using them for servicing, preferring the pre-eminent local independent Porsche specialists JZM, RPM etc who really know what theyre doing , dont bullshit you and cost a lot less. That's where I still take my 1970 911. I cant think of anything about my Hatfield experience to recommend and wont be returning. As with the first recall on the Macan fuel pump cover, Ill take the car to Porsche Mayfair (where I purchased the car) for any further recalls - I only had to wait an hour or so although Hatfield now tell me Mayfair have failed to record the work on the Porsche computer system and they want to check its actually been done, no doubt charging me for the privilege. I explained what had happened on the phone when they queried this on booking earlier in the year but no one has sorted this. The work was actually carried out at Porsche West London and at the time I had to chase but eventually got an e mail confirmation that theyd done the recall work. Some months later a letter from Porsche GB arrived querying why I hadnt done the recall work. I directed them to Porsche West Londons records but it seems theres been another oversight ! How unsurprisingly that their policy of only allowing main dealers to do recall work reinforces their inefficiencies and boy am I glad the warranty requirement to use them for servicing was broken several years back. I had asked for the rear wiper to be changed - they didnt manage to do that in the 4 hours + but frankly I couldnt be bothered to wait and will sort myself. Whilst being offered a car wash ( I declined as another 30 minutes +) I was then given a far from convincing explanation that theyd apparently also changed the transfer box lubricant. When I countered their claim that I would have received another Porsche recall letter for this they said that actually it might only be a recommendation. To save time (!) I was told the paperwork detailing both elements of the recall work would be e mailed to me later in the day . That was Tues this week but funny old thing its now Friday and Im still waiting. And a day on having opened the boot this is how Porsche Hatfield left the car !