I left a blanket to be embroidered with a name and a fire engine on it. I never received a call that it was completed. I went in after a month and the guy said, oh yeah, let me go get it. I never ask d why I hadnt received notification that is had been HALF completed. when I was given the blanket, I said that I asked to have a fire engine embroidered in blanket. He went over to his computer, played with the keys, looked up and said, Oh yeah, we didnt have a fire engine. I was taken aback with this total unprofessional deameanor. I certainly will not utilize this local business in the Currie. It will not be recommended to friends either. Very disappointed.
Horrible customer service. They almost never answer the phone. We were told our order would be done in 2 weeks it took 4 weeks. We get the call that it was ready for pick up & the next day we go to pick up during the listed business hours and they were not open. There was a sign saying they would be back but they never returned to open. We had an event and the deadline was missed due to their unprofessionalism. Finally got my order today amd mentioned my dissatisfaction with the man at the counter and he just said things come up. No apology or anything else.
Great company to work with! Top quality and great service. I just received my second order from them and couldn't be happier. I received the order in less than two weeks also. I highly recommend Imperial Embroidery!
Great service and attention to detail! I recently had 10 pairs of scrubs embroidered with my business logo and I couldnt be more pleased! Thanks, Eric!
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