Jupitergem reviews

1470268762

Sophie Loghman

google

Dear Sophie, Hope this answer finds you well. We understand that you are upset about what happened with the purchase you made with JupiterGem. We from the JupiterGem team would like to clarify that: 1 - We provided you with the videos for two Padparadsha Sapphires as you requested, to which your reply was: " Hi! This is SUPER helpful thank you! 3.56 is the one I want. What is your lowest price? Let's make a good deal." Our conclusion from this conversation was that you liked the stone and were ready to go ahead with the purchase. You although, never asked if the gem was eye clean or loop clean. Being in this industry we understand that you do not purchase gems on an every day basis and when we received your email that you would like to return the stone, as you not very happy with the quality, we gladly agreed to make a refund to the payees account. We also usually pay for the shipping to our customers one way, and we paid $50 to ship the gem to you. When you decided to return the stone, we provided clear instructions on HOW TO SHIP the gem back with full insurance. Here is the copy of our email to you: "We strive everyday to make happy customers, and if your not, you can return the gem and we will gladly issue full credit. It is specified on our website how to return, safe and securely. Please use REGISTERED US MAIL WITH FULL INSURANCE FOR$..... WITH RETURN RECEIPT, AND ADDREESS IT TO, JUPITER G C/O K.K.G.I INC 510 WEST SIXTH ST,SUITE #312 LOS ANGELES,CA-90014 We will issue a full refund for the gem as well as the cost of shipping and insurance (postage on the return box) as soon as we have received the package and the gem in its original condition." 2 - In your first email about the return the stone you told us that we lied to you about the inclusion and we thought it was a misunderstanding between the two parties and we even decided to pay for your return shipping charges because we would like you to stay happy with our service. The shipping instruction we sent you is safe, secure, registered with full insurance, considering the clause of the gem all amounting to $45 by the REGISTERED US MAIL. Following this email you went ahead by sending the parcel with UPS which amounted to $275 for which Mr. Michael apologized and asked us to bear half the expenses, as he claimed he did not read the instructions carefully. We even considered this as an option, although your unprofessional attitude to the whole situation made us changes our minds. 3 - Mr. Michael acknowledged the return of the payments on his accounts (2 via PayPal and 1 via Credit Card). We have all the legal supporting documents. 4 - To sum everything up, after you purchased the gemstone and returned it to us although, we paid Shipping charges TO you Refund of the full amount (acknowledged by Mr. Michael) Shipping charges FROM you ($45) After which you made a loss of $230, to which Mr. Michael apologized for his misunderstanding on the preferred method of shipment. 5 - Please note that your review must comply with Google's local content policies and one of them is an Off-topic review. Google says " Reviews should be a genuine reflection of your experience with a place - don't post reviews just to manipulate a place's ratings" and "Please dont spam. Write a genuine report of your experience with the place" as well as Google says "Dont use obscene, profane, or offensive language. Well also remove reviews that represent personal attacks on others" and " Reviews are most valuable when they are honest and unbiased " . We hope this is clear and understandable. We are sorry about the inconvenience caused. We do wish you the very best. Thank you, The JupiterGem team.

1472079992

1

DO NOT PURCHASE FROM THESE SCAMMERS. I purchased a stone - they LIED about it being flawless (when I received it, it had a HUGE imperfection) and REFUSED to refund me for full payment and return shipping even though it GUARANTEES IT ON THE WEBSITE and they told me. I have lost over $600. STAY AWAY! Do not work with Krishna OR Elvira - they will SCAM YOU!

1470775072

Michael Kotz

google

Dear Michael, Hope this answer finds you well. We at JupiterGem understand that you are a friend of Ms. Sophie Loghman and are unhappy with the purchase she carried out with us. We would like to clarify that: 1 - You never made a purchase from our company JupiterGem 2 - We do not lie on our website and are extremely honest with our customers with regards to the quality of our gems and jewelry. Please check our eBay reviews and website reviews. 3 - Elvira and Krishna are not employees 4 - Please note that your review must comply with Google's local content policies and one of them is an Off-topic review. Google says "Don't post reviews based on someone else's experience" Hopefully that's sounds understandable for you and we understand that you were trying your best for your Ms. Sophie Loghman. We do wish you the very best. Thank you, The JupiterGem team

1472079559

1

JupiterGem is a horrible excuse for a jewelry company. They lie on their website and the quality of their stones. Elvira and Krishna especially are horrible employees of this company and I had a very bad experience when dealing with them. I would stay away and purchase your jewelry elsewhere.

1589570971

Nancy Gambordella

google

Thank you, Nancy! What a gorgeous piece we created! I'm so happy you liked the pendant after that long way of choosing gem and design! Hope will make another jewelry piece one day! We are very much happy you love it!

1600886146

5

Elvira helped me design a beautiful heart shaped pendant. She was so patient and knowledgeable throughout the process and the final outcome was absolutely spectacular. I highly recommend Jupiter Gem for anyone interested in quality gemstones and craftsmanship.

1473819730

Esther LAU

google

Thank you so much, Esther for your great review! It was a pleasure to meet you in Hong Kong Jewellery & Gem Fair 2016, great to do business with you! Hope to see you next year! Best regards, Jupitergem Team

1474059580

5

I had been looking for a nice pink sapphire unheated for almost a year! I am so pleased to find Jupiter Gem finally! They are very patient to answer all my questions and they are very helpful and experienced! Their gems are very nice too! Very happy shopping experience with them indeed!

1645573116

Caitlin Hochwender

google

Thank you, Caitlin, very much appreciated for sharing your experience with us! Keep in touch!

1647462310

5

I cannot say enough wonderful things about Jupiter Gems and all of the helpful, incredible people that work there. They have worked very closely with my husband and I to create my perfect engagement ring and wedding band. They pay close attention to detail and made sure we were getting exactly what we wanted. I could not be happier with the gorgeous quality of the gem and my beautifully crafted, custom engagement ring! It is absolutely stunning! They are very responsive in with any questions or concerns and always kept us updated on the progress. Over two years later, I had to send my ring back for a small repair (due to our custom design that had a weak spot!) and they fixed it immediately. They are very professional and kind and they have life long customers from us! I highly recommend Jupiter Gem to anyone looking for gorgeous, unique gems and high quality jewelry.