Hi Gary, Thanks for writing to us and for your feedback. I am sorry to hear that your experience here at Hawksmoor Edinburgh wasn't as good as it should have been. We pride ourselves on the quality of our food, hospitality and service and I am disappointed that we failed on this occasion. Please do drop us an email on [email protected], including your booking details and one of our managers will pick this up. We wish you a lovely day. Hawksmoor Edinburgh team.
1640870332
1
100 meal for two under cooked steaks and tastless "beef dripping" chips. (I gave up after sending it back twice). You would expect at least a side salad or additional condiments to come along side your meal. Customer service is also non-existent.
Hello Dean, Thank you very much for sharing your feedback with us, we greatly appreciate you taking the time to leave us a review. Apologies for the delay in responding to you. We endeavour to take great care for all guests with dietary requirements and have a 5 step allergen process which all of our team are well trained in. I am disappointed to hear that you did not feel that this was the case during your visit. Would you be as kind as to email your feedback and booking details to [email protected] and one of our managers will investigate this further for you. Best wishes, Hawksmoor Edinburgh
1640882215
2
No allergy menu. Staff did ask at kitchen, but gluten free options were severely limited. Can't say I had any confidence in what I was told. Order was all wrong, got dishes we didn't ask for, I got my dish and ended up finishing before the last party member has even got their food. Staff didn't offer anything, but did arrange some free drinks when requested (at least I don't think they charged, I didn't see the itemised bill). Food was decent enough, but not enough to tempt me back, especially for the premium price they're charging. Overall very disappointing experience and not what I expected at all.
Thank you very much for the kind words Dawn. We're delighted Stefano and the rest of the team could provide such a memorable experience your party. We will gladly pass on your lovely comments. Look forward to seeing you again soon!
1640871589
5
We had the private dining experience and ir was unreal. The service was the best we have ver had. We did not too up a drink. Stephano wAs so attentive and made our experience amazing! Well done team hooksmoor!
Really great place to have steak. The staff are super friendly and the atmosphere is also nice. It's a great place for a day to treat yourself. When you order your steak you can ask what size steaks they have so you aren't necessarily restricted to the menu which was a nice surprise. The sauces were also really good and did not overpower the steaks. It is slightly on the pricer end but it is definitely worth it for what you get.
Hi Scott, Thank you for taking the time to leave your feedback, we really appreciate. I'm sorry to hear you were disappointed by your recent visit to us. We'd love to have the chance to discuss your feedback with you. Please drop us an email on [email protected], including your booking details and feedback. We hope to hear from you. Best wishes, Hawksmoor Edinburgh team
1651243462
1
Completely overrated for service.. if it wasnt so crowded..would the cold food have come as fast as the check ?? I wont be back
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