Gtxawardsshop reviews

1520793894

Vivian Idriss

google

Ms Idriss, We are sorry that you were unhappy with our service. We strive to serve each clients unique needs. We hope you will give us another try in the future. Follow up...My name is Lauryn and I am the new owner and would greatly appreciate the opportunity to earn your business back and change this review.

1520880438

2

I initially went to get ideas before ordering. The lady gave me a thick catalog, and I had to stand at the counter. There was so much to look at and choose from, so I took pictures of a few choices and left. I came back a second time, and a very helpful young woman helped me, even making suggestions and showing me a piece from the cabinet. She went above and beyond. I left with the photo to show my group before ordering. When I went back to the shop to order, the original woman waited on me. I selected the print style, and she said they would fit the appropriate letter size to the piece (an acrylic star). I tried to show her the photo I took and explained that the other young lady had shown me one from the cabinet. This woman told me she knew what I wanted. I placed my order. When I was sent the proof by e mail, the lettering was too large for the star. I asked that it be downsized a bit. I was sent a second proof, and now it was not centered. I asked to please have it centered, now that the writing was smaller. I was sent another proof, and it appeared correct. I later noticed that they had placed the wrong date, so I e mailed to let them know about the error. They sent me the final proof, which I OK'd. The next week, I went to pick up and pay for my order. It was placed in a velvet pouch and then in a bag. I did not open it until I got to my car, where I noticed the lettering was not centered. I returned to the shop and showed it to the young lady, who noticed it also. She went to the other lady and came back to tell me that it would be redone. At this point, I was told that they were out of stars and had to order and would contact me when it was ready. The following week, I was called to pick up the order again. I opened the bag and looked at it, noticing once again that the lettering was larger and not centered. I said nothing and left. I was going to leave it at that, but then I also realized that, although the charge was $0.20 cents per letter, that I had been charged more than the calculation indicated. I have never given a negative review for a service; however, this was ridiculous. It was a simple order, and I have copies of each e mail correspondence and attachments of the proofs showing the images of each. For the day of initial selection, the day of pick up, and the day of return, I drove a total of 45 miles round trip. Although the one young woman was extremely helpful, professional, and courteous, the lady who seemed to be in charge was not. Adding the discrepancies in what I ordered and received, I would never return to this local business and would not recommend it. This is only my personal experience, but the worst part is that I was not even spending my own funds on this, and I felt badly that what I had ordered and shown to our group was not what I received. Had I been rude and demanding or unclear about my choices, it might be a different matter, but I was not. The 2 stars are to recognize the courtesy of the young lady who waited on me as well as for the sending of proofs before the final purchase. That was convenient, although not followed in my case.

1556665106

Molly Clarkson

google

Thank you so much Molly! We greatly appreciate your business and your kind review!

1557771794

5

Have had many plaques made here over the past few years always an outstanding job and very timely manner!

1530655292

Logan Bauer

google

Thank you so much! We are so grateful for your business and your kind words.

1576589622

5

What a great experience! Lauryn was very helpful, informative and quick to respond to calls and emails. The price was the best around and the work is just what I wanted. Ill definitely be back for more T shirts!

1475774795

Mickie Ross

google

This is great to hear, Mickie. Your experience with our team should be easy and efficient, so we're glad that was the case this time. Let us know if you ever need anything. -GTX Awards Team

1501699829

5

Wonderful team to work with - these ladies are creative and responsive! They have designed everything from name tags to awards to specialty plaques for The Williamson Museum, and we could not ask for a better quality. Great customer service here as well.

1535647144

Jennifer Panettiere

google

Thank you so much for this kind review Jennifer!

1535648786

5

Great customer service.