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The House Boardshop
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The House Boardshop reviews
Information about The House Boardshop
3,62
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtajY2ODNRRRAB!2m1!1s0x0:0xc8cd26379e3062d!3m1!1s2@1:CIHM0ogKEICAgIDmj6683QE%7CCgwIpKOgkAYQ-JS2iwI%7C?hl=en-US
Dan Ges
google
https://www.google.com/maps/place/?q=place_id:ChIJuxjjVuLVslIRLQbjeWPSjAw
2
Sadly this place has become a corporate dumpster fire. No clearance section anymore, have to buy stuff before you try stuff on because nothing is in stock, they will sell you back ordered stuff without notification. . Use to be a great place, Now I will be shopping at Eric's. Few more bucks on the bottom line is not worth alienating life long customers. Staff is great though, they try but they know exactly what I'm talking about.
1652177727
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyNk5iRU1REAE!2m1!1s0x0:0xc8cd26379e3062d!3m1!1s2@1:CIHM0ogKEICAgIC26NbEMQ%7CCgwIv_bokwYQuM6--AI%7C?hl=en-US
Bryn Saunders
google
https://www.google.com/maps/place/?q=place_id:ChIJuxjjVuLVslIRLQbjeWPSjAw
Hi Bryn, We would like to apologize for the service you received and would be happy to help remedy the clicking issue! We will be reaching out to set up a time/date that works best to rectify our shortcomings. We will be sure to provide a set pick-up time so you won't have to wait! Thanks for bringing this issue to our attention and the opportunity to remedy the problem!
1649690045
3
Really enjoyed buying my bikes here a few years ago but a bit less impressed these days. I brought my bike in for a tune-up last month and asked if they wouldn't mind changing the tires since I had a fresh pair to put on. After not hearing anything after the estimated time had passed, I had to call to figure out whether my bike was ready. Found out when I picked up my bike that they had lost my service ticket, so I had no idea or record of whether the tune-up was completed or not. The people at the counter only knew the tires were swapped and I think all that is all that was completed - my bike started clicking in higher gears right off the bat so something is off with the derailleur or shifting cables Update: the store said theyd reach out to me but I never was contacted by the store at all
1651786043
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMktlV01BEAE!2m1!1s0x0:0xc8cd26379e3062d!3m1!1s2@1:CIHM0ogKEICAgID22KeWMA%7CCgsIu4LRkwYQqIezcw%7C?hl=en-US
Lorraine Schneider
google
https://www.google.com/maps/place/?q=place_id:ChIJuxjjVuLVslIRLQbjeWPSjAw
5
There are no words for how fast and efficient the customer service was. A new bike was needed to fix default. Rather than being without a bike, drop-shipped new one so can use box to return old one. This is amazing and admirable with all things going on in the world, they can do this. Also, answer emails promptly and phone calls too. I can't imagine my life without The House or a Framed bike in it. THANK YOU SO MUCH!!
1645041722
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXNk1MMklREAE!2m1!1s0x0:0xc8cd26379e3062d!3m1!1s2@1:CIHM0ogKEICAgICW6ML2IQ%7CCgwIurC1kAYQ2JTLwwM%7C?hl=en-US
Gregory Breck
google
https://www.google.com/maps/place/?q=place_id:ChIJuxjjVuLVslIRLQbjeWPSjAw
5
The order arrived quickly and was exactly what I expected
1642643643
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMU9XUkVBEAE!2m1!1s0x0:0xc8cd26379e3062d!3m1!1s2@1:CIHM0ogKEICAgIDm1OWREA%7CCgwIu4GjjwYQ-NvxpAM%7C?hl=en-US
Andy Weis
google
https://www.google.com/maps/place/?q=place_id:ChIJuxjjVuLVslIRLQbjeWPSjAw
Andy, I am so sorry for all the troubles experienced with this order. We are experiencing major delays with some of our shipments due to the worldwide shipping delays, and as a result, your order was a part of this. With that said, we are not here to provide excuses and I do apologize that this happened. I see that your order has been canceled and refunded back to your original form of payment. If there is anything else that we can do, please let me know at [email protected]. Again, I apologize that this happened and will happily work with you in efforts of making this right. Regards, William
1643047493
1
I ordered a snowboard as a Christmas present for my son on 11/30. Was told it was back ordered and would not ship until 12/15. Then was emailed it would not ship until 1/5/22after Christmas. No status/shipping update so I emailed customer service on 1/9 and received an auto reply that my request would be looked into but a week later I still had not heard from anybody. Put in a PayPal inquiry to get refund and that was grantedbut no apology, no ownership or anything. Theyve had $380 of mine for the last 6 weeks and my son didnt get the board he wanted for Christmas. They really need to start letting you leave 0 stars!!
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