Hey Christine, sorry to hear you didn't have the best experience. For graphic design projects, it is common for the customer to pay for the design files, especially being we were not printing your items for you. As far as sizing for the deliverable: The dimensions were confirmed with you prior to creation, along with notes explaining any limitations to the specific design. We happily made adjustments to your designs for no charge once you identified they did not meet your needs. Our goal is to always take care of our clients, and we would treat you with the same care and quality in the future. Thanks again for considering Kelp!
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Im a small business owner of a custom reclaimed furniture. For my particular project it was not done correctly.Waited over 10 business days for an incorrect size & color product. Was told I still needed to pay for the file, Will not do business with them again.
Kelp agency helped us with a 6 month campaign. During that time we had to pivot several times and they were quick to change up what we needed to get closer to all of the outlined goals. In addition, they are willing to work with my team to help us learn about what and how to advertise. Caleb and his team did a wonderful job for our company.
Talented and great to work with! I highly recommend Kelp Creative Agency.
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