Took a week longer than I was told when I purchased. When I finally got it, it wouldn't work. I called and they truly couldn't care less. I cleaned the computer like they were supposed to and reinstalled it. It did work this time. ECM came to me full of corrosion and pieces of plastic housing missing. I took pictures showing all this and sent it to them twice. No response.
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Customer service, ie returning emails or phones calls is sub par, meaning nonexistent unless they are making a sale. We were shipped a bad unit that never fired up the vehicle once. Instead it shorted and took out another component with it. They denied any warranty because it shorted. I'm unsure if I would ever do business with them again. Turn around time is slow on the order, couple that with bad communication, kinda hard to. Updated the company with our info from this review, Never heard from them again. Just as I expected.
Purchased an ECM from them a month ago, received the ECM promptly, but when the tech installed it he said that there was ZERO programming for throttle. It has now been 2 weeks since returning the defective ECM and every time I call I get hung up on and have never received a call back from PRINCESS who is the case "manager". PLEASE PLEASE PLEASE DONT FALL FOR THIS. I will not say that it is a scam, but if you are one of the unlucky ones, like myself, you will be without a vehicle for weeks upon weeks! I will change this review when they contact me and resolve my case, my name is accurate as it was when I purchased the ECM. Dont believe any replies that they might share.
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