iCare Vision Center reviews

1563236720

Kira Carina Bird

google

2

My review is a bit late, since I visited in 2017. Never in my life did I think I would be traumatized by an eye exam, but it happened. I'd had a thorough eye exam at Jackson Vision Clinic (MUCH BETTER CLINIC!) a year prior, with the dilation and everything. I only wear glasses for computer use, and just wanted to make sure I had the most current prescription before I moved away from Seattle. I was not prepared for dilation, but they informed me upon arrival that my insurance said I HAD to get it done in order to get the exam. I told them I couldn't do the dilation that day, as I had no one to drive me and the clinic is in a terrible area. They said my only option was to pay $45 out of pocket to get this "Optos" retina scan thing, instead. I begrudgingly agreed. Ahead I went with the exam and scan, which consisted of a really bright green light flashing in my eye, making me blink and making my eyes water uncontrollably. It took several attempts, and then I waited to see the doctor. My mood up until I saw the doctor was cheerful. Now, I have a bit of medical phobia, because who wants to receive bad news, especially when it's about your retina? The unfriendly doctor took me into a dark room and proceeded to show me the scans of my retina. She didn't preface it with "no tears or anything but..." but said there was an "abormality" - cue panic attack. I apologized and told her I was having a panic attack but to please tell me what was going on. I wasn't flailing or screaming or anything irrational, I was just breathing fast and shaking. SHE KICKED ME OUT OF HER EXAM ROOM. My two stars are only for the receptionist, who made me a cup of chamomile while I waited OVER AN HOUR for the doctor to make time to see me and explain what the hell was happening with my retina. I needed to know if I was having some kind of emergency, and the doctor made me wait until she'd finished all her other patients to take me back in. When she did take me back in, she was so rude, scolding me for not getting the dilation. Pointing at my retina scan, there was an area of about 3/4 of my eye that looked more faint cloudy green than the rest of the eye. I asked what it meant, she said, "I don't know, it is beyond my area of expertise, it is probably nothing, but you should see a retina specialist." Excuse me, you couldn't have just started out with "It's probably nothing"??? Or told me there's no tearing first? Instead you make me wait for over an hour and a half thinking my retina is tearing and I need emergency surgery or something? It has been a year and a half, and I am still shaking thinking about this experience. This doctor has made me afraid to see an eye doctor again unless they have amazing reviews and I'm there with a friend and a valium. Seriously. Upon arriving home in a terrible state, I explained the story to my husband, who used to be an optician in the Air Force. He told me those scans are wildly inaccurate, not thorough and nothing more than a cash grab for the optometrist. He showed me his own Optos scans as well as Optos's examples of healthy retinas- guess what? The healthy ones have areas of light green just like mine did. The internet is also full of stories from other people who got freaked out by false diagnoses on the Optos scans. Stay away from this clinic if Dr. Chimm is still there, and just get the dilation, don't waste money on that Optos scan. Oh, and the best part? She said I suddenly needed progressives (my vision is not bad, I just need help at computers) and gave me a prescription that is not correct for me.

1651199097

Janet G

google

Hi Janet. Our office is I Care Vision Center located in White Center. I checked with our team members and no one remembers anyone calling about needing glasses for their child from Seattle Childrens. We would have 100% made an exception. Sorry to hear about your frustrations.

1651181062

1

They should change their name to I DO NOT CARE, because they dont. Their store policy that they cant take outside prescriptions is totally bogus and totally excludes people with special needs and parents with special needs children. I explained to the receptionist over the phone why a regular optometrist in their office would not be able to do our daughter exam because of her rare diagnosis its done at SCH with a specialist and we are there 2-3 hours. They dont have that ability or time but my daughter needs new glasses and theyre contracted with the state Medicaid for glasses so I am limited to where and whom I can go to. They turned us away. Another facility had the same store policy but when I explained our scenario they were kind enough to make the exception. As parents with children with special needs we already jump through enough hoops, and your business should make exceptions to your store policy to include those that are most medically needy. Response to the owner: Im sorry to tell you but your front office staff has lied to you. I got your name and address off the HCA provider website and your location NOT the kent location is closest to where I live which is why I called there first, youre located on 8th , and so Im very well aware that I called your location and it was the second week of April that I called. I stressed my dilemma to your receptionist about my child with special needs and they would not even attempt to ask a manager. Its even more disappointing that you dont have staff with enough integrity to own up to that. But hopefully other families in my situation can benefit from this review and come to your place and actually receive assistance.

1541651581

Blair Johnson

google

Thank you Blair. We appreciate and value your time in our office.

1546922697

5

I've always received pleasant, efficient service at ICARE.

1454464683

Pacific Sky Power R&D

google

Thank you Dan.

1503461733

5

Best ever for an eye clinic! Amazing friendly service. Highly recommended, thank you!

1495579044

Kelly Acker

google

We are in White Center, a beautiful and diverse community. Our location may not be fancy but we are proud to have been helping patients since 2008. If you daughter was having trouble with her glasses we would have been more than happy to do a recheck.

1503461664

2

Location is not so great, I had a feeling my daughters eye prescription was to strong and I took her to a different eye place and come to find out it was to strong..Not good!!!Hopefully this didn't make her vision worse.