Horrible service. Waited over 10 mins for someone to get us drinks then another 15 to take order. Waitress staff was overwhelmed and couldn't keep up. Had to ask for bill. Never asked us if we wanted anything else to drink or eat. Just poor service. Will not be going back.
It's sad that a business with such historic roots in Buffalo treats their customers the way that they treated our group after my friends grandfather passed away. They had their post-funeral lunch at the Villa and were met with disappointment. They were told originally when they called that they could have their own private room due to their situation, and having a large group of people. Unfortunately this was not the case when they arrived. We were seated in the middle of the room, and were not served, or even given water for the first 20 minutes. On top of this, the food and service was sub-par. I understand that times are tough for the restaurant industry, but this was unacceptable. Unfortunately, I would not recommend it.
I don't normally leave detailed reviews but we came here whilst visiting the area for the first time and we're Polish, so why not, right? Ratings are high, we were hungry. We ended up waiting in the doorway for about 40 minutes with a few others ahead of us, and a few behind us questioned if they had to go put their names in on the waitlist. The hostess kiosk is the furthest thing from the door and from that vantage point you really can't see the line of people waiting to be sat. Not a really efficient way of doing things, but she came around after dropping off drinks for tables that were within eyesight of the door. We could see the four empty tables waiting to be filled, and a couple of the people behind us knew just from that fact who was working. - I will give that it was a Friday afternoon and they had an ongoing special on fish fry, but there were no overbearing fried or fishy smells even when a waitress walked by with two giant plates in hand - We got our drinks fairly quickly once we were sat and our waitress was absolutely pleasant. Ordered the appetizer pierogis [which are like the size of a fist each! wow!] because by the time we were sat we were fairly close to reaching our "check in" time at our hotel and we had plans to meet up with friends, so we didn't have time by then to enjoy a full lunch option. These were a fantastic choice and we ordered one of each - cheese, the potato, the sauerkraut [one of us had the meat option with mushroom gravy as well and that one was 'real good' as she would put it]. We'd asked for the check to be delivered at the same time because of our constraints and this was accommodated as well. One last thing I have to mention, and I can't believe this is what I will probably remember the most from this visit, is that the moment we stepped into the building, an older patron sitting at a table within eyesight of the door basically gave me the stink eye for the entire time we had been waiting for a table. I'm not sure how I offended her but even after sitting across the room at our own lunch table, she continued to swivel her head in my direction and just give this terrible look of disdain. I asked the person I had been eating with to see if she had still been staring and she'd given us the once-over a final time before exiting the building at the end of her meal. Mindblowing experience.
We were here a total of 2.5 hours approximately and spent 2 hours of that time waiting for our food and then waiting for our check. Such slow service but at least she was friendly
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