BUYER BEWARE. Do NOT trust your embroidery or any T-shirt work to these crooks. I left two t-shirt jobs with them and they botched BOTH. The first one had missing graphics (it was a print-to-shirt job, very simple), the second was delayed WELL beyond the timeframe they had given for completion. On the 2nd job (vinyl lettering) they promised me a Thursday delivery - low and behold 24hrs later they had barely STARTED the job. When I inquired to one of their employees why my job was so late, she just shrugged her shoulder and told me they had a "more important" client in front of me. Yes, that's their attitude. "WE DON'T CARE" There is NO ONE on the premises that handles customer support - and the employees just give you blank stares. No one is accountable. As a result, I only delivered 1/2 the shirts to my client (it was delivered many hours late) and it put a really big strain our relationship. And I had to refund my previous client on the first job, because of the printing mistake. I chose them out of a personal referral who "heard of them" - and their very tempting prices. Well, you know the old expression - "You get what you pay for", and it holds very true for them. Sadly, there were 3 or 4 other customers at the store, same predicament as me, who also complained their shirts were either hours - or DAYS late. It's unbelievable a place like this is still in business.
These guys came through for me in a bind, but it was a bind they created. I'd use them again because they are pro-active in working with you and solving your issue. The quality of the work was very good.
As an owner of 3 companies having the right attire for that professional look is very important. I only trust remix to handle all my screen and embroidery work!
Ive been using Remix and there Team over at Embroidery World for years upon years, after asking the clubs and bars I worked at who they used oh so many years ago, they always had the same answer and it didnt matter what area either, everyone always said; Call Fred from Remix and since 2007 until even this last week they have consistently always delivered on quality, answered calls, text, emails and social media post! Im actually blown away that I havent acknowledged them sooner for there consistency but I sure am now. So if youre even remotely considering options just stop right now and make the call. It will feel like youve been with them for years even on your very first order! Thanks again Yall
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