Tyesha, We take our customer feedback very seriously and would like the opportunity to learn more about the feedback you provided. Can you please send your preferred contact method to me? Thank you, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 [email protected]
Jss, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding communication and the services. Please send me an email with your preferred contact information to discuss this further. Thank you. Chris Mandry Service Manager BMW of Ontario [email protected]
1650544731
1
I dont recommend anyone to take their car for service at this place. I have a 2022 x4 m competition, dropped it off last week Thursday @ 7am for a Recall, I was told it will be ready Monday. I called to get an update, I called Saturday, Monday & Tuesday and had no luck in communicating with anyone!! today is Wednesday and still no call. I had to show up in person to get an update, ridiculous!!! I was told my car was just sitting there and was not worked on until today, I was also informed they need to order parts therefore my car will be there another whole week. HUGE lack of communication, this place needs to improve their process and start pretending they care just a bit. I hope to get my car back soon.
Thank you for the five stars, Alex! It is our pleasure to provide amazing customer service. We appreciate your business and hope to welcome you back to BMW of Ontario again next time.
Hi Germaine, thank you for taking the time to leave a review for us at BMW of Ontario. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
1574083282
5
Daniel was great. He checked me in quickly and went over everything with me. I loved the video the mechanic sent going over everything in my car. I received recommendations so I can plan to go back for repairs. Daniel let me know when my car was ready to be picked up. The whole process was organized and everyone was really friendly and courteous. Highly recommend service here.
Hello Frank, My name is Martyn Mayhead, and I am the General Manager of BMW of Ontario. I would really like the opportunity to speak with you personally regarding the feedback mentioned. Please reach out to me directly at your earliest convenience. Thank you for your time, and I look forward to hearing from you. Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 [email protected]
1649357705
1
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