Ive been waiting for my electricity to be set up for over a week. I was told 3 days ago it would happen. I was told today workers had an emergency and contacted me to let me know that they couldnt set it up yesterday That was a lie! NO one contacted me. I have been told by the contractor to call the 800 number for the status today. I have been transferred multiple times and hung up on before i was able to talk to anyone. This company is a monopoly. If i had the opportunity to use someone else I definitely would.
Hello Tatum, Thanks for reaching out and leaving us feedback. At Entergy, we are constantly striving to provide safe, reliable service that is affordable for our customers. We understand there are situations where in customers may need assistance beyond the norm. We want to help our customers any way we can. Please reach out to us at 800-368-3749 if we can assist further.
1633871548
1
They Entergy is the worst customer service having to wait 57 minutes to get a new service turn on unacceptable!
Hello Emily, Thanks for reaching out and leaving us feedback. At Entergy, we are constantly striving to provide safe, reliable service that is affordable for our customers. We understand there are situations where in customers may need assistance beyond the norm. We want to help our customers any way we can. Please reach out to us at 800-368-3749 if we can assist further.
1635859444
5
Horrible experience. The substation that Entergy built in Robert in 2018 has continually caused my property to flood. Entergy was made aware that the culvert was an adequate before they put asphalt down. During hurricane Ida people had to evacuate and chest deep water Soley because of the inadequate drainage on Entergys property. Entergy refuses to return my phone calls or keep the appointments that they set with me to have an engineer come out and discuss fixing the flooding problems. They have affectively damned up the drainage from the Walmart distribution center causing it to divert every time it rains onto my property. Hey Entergy its your buddy you might want to fix this before you have over half $1 million worth of property damage
Hello Pat, Thanks for reaching out and leaving us feedback. At Entergy, we are constantly striving to provide safe, reliable service that is affordable for our customers. We understand there are situations where in customers may need assistance beyond the norm. We want to help our customers any way we can. Please reach out to us at 800-368-3749 if we can assist further.
1629127605
1
They deserve less than 1 star, waited on hold for 40 minutes only to get hung up on. Their website is non functional as is their customer service.
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