Hello, thank you for the feedback. I am very sorry Kat did not respond to your inquiry in a positive and helpful manner. We are reviewing this situation with her to try and make sure it doesn't happen again. Please contact me if I can be of any assistance in finding whatever product or service you are looking for. Sincerely, Carl Perkins Owner/President Rhino Digital Printing Inc.
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Called for the first time. Kat was short and not in any way interested in even attempting to point me in a helpful direction. Not a good way to create a long lasting reputation in a city that is growing rapidly...thus leaving many businesses in the dust.
We are a commercial print shop and don't do walk in single bind jobs. We bind larger print runs of items that we print here. The pricing you were given was due to the fact that you were asking for something done in a "rush" time frame that we don't do. I am very sorry that was not adequately explained to you at the time. Our $45 setup fee is charged to all customers to get any project started and is not something that we added to your cost to "gouge" you. The reason you saw no customers is that almost all of our work comes in from businesses via the internet and goes out via courier or UPS shipping. Again, I am very sorry all of this was not explained to you properly. I am glad that you found a place that is setup to do your binding for you.
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Will never step foot in Rhinos again. Had a simple task and they want to price gouge me. Wanted $15 to put a plastic comb binder on. Was going to cost $60 extra to have them do it while I waited because they were busy though no other customer was in sight. Luckily there are many print shops in town and I was able to get it done for $3 at one of their nearby competitors. Others must have a better experience as I'm sure they were busy but they lost me as a customer when they wanted to take advantage of me.
Rhino has been printing our labels for many years. Recently there was a mistake on one of our orders that we was prepared to live but Carl wouldn't let it go by. He insisted on making it good and he did. Now that's what good people do and we commend Carl for that. Cheers Cliff Portland U-Brew
Says online they print color copies came and took a uber to get here knocked on the door said they cant do that service and i should go to a ups store...
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