We apologize for this experience, Martin. We strive to provide our customers with five star care and would like to redress this issue. Please reach out to [email protected] and provide your order number so we can make this right for you. All the best, The AJ Madison Team
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Do not buy from this company! They work with 3rd party delivery companies that they have no control over. I left instruction about a steep driveway together with the purchase of an item. That was not communicated to the delivery company, who came with a big truck and said they can't deliver the item. Upon going back to AJM and a lot of back and forth with their terrible customer service, they tell me I have to pay for the smaller truck and third man. I declined and they go back to negotiate with the delivery company. Eventually they come to an agreement but it takes them days to confirm a delivery date, which is another one and a half weeks out, because they don't have the qualified person available needed for the installation of the item. After all this, its better to go with a trusted company instead, even if the delivery date there is slightly longer. You will avoid lots of frustrations.
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