They have had my car for 2 full weeks and no estimate as to when they will finish the repair. No communication from the service department... or customer service
I needed quick service today after our car was recently stolen. Russ, the Service Manager and his staff as well as the Parts Dept. went above and beyond. I recommend!
Came to look at a Used Car they had in stock. Happy that they didnt waste my time trying to put me in a different car. However, they did attempt to add a 3500 dollar premium warranty to my bill without my knowledge and get me to agree to a loan without telling me the interest rate or showing me the break down of what would be in the loan as far as fees and taxes. When I pointed this out and asked for a printed version of the break down, they werent very happy with me. Additionally, I had 3 inquiries into my credit after leaving there. I was expecting one. Just another thing they werent up front about. They left a residue from a sticker on the back driver side window. When I went to clean it off, I found that there were two tears in the tint as a result of them tearing the sticker with too much force. Additionally, the residue from their sticker is impossible to get off. The entire windows tint will have to be replaced. Finally, the after the test drive, a TPMS light came on as I was driving the car home. They had the tires inflated to 45 PSI when the tires should have been filled to 33 and 32 PSI. Overall, this place left me with a bad taste in my mouth. I wouldnt send anyone to this dealership unless they were willing to bring their own inspection tools and were ready to peruse their loan terms and charges with a magnifying glass. Salesmanship is one thing; but trying to sneak a premium warranty that is worth 23% of the cars price is damn near theft.
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