Hello David - Im sorry you had a bad experience with us but please know that we never received your warranty claim in the first place so we had no chance to review it at all.
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These folks dont honor the F-One warranty. Shame on them for helping to defame an otherwise great product.
BAKS are my boys for all things kite. Superb customer service and knowledgeable about everything kite related. Always keeping the new F-one kites stocked, which IMO are the true bed all around kites.
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