We are very sorry to hear that you were so disappointed in your experience with us. It would be incredibly valuable to us if we got some clarification on what specifically happened, as we are always striving to improve and better the efforts of our entire team. Please don't hesitate to contact me and elaborate on your feedback. Thank you, Emily Lasher Van Orden [email protected]
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If I could give a 0 I would this place is only good if you dont know what you are going for, multiple times I have allowed their mistakes to fly under the radar only to speak to that reprehensible service manager, Felipe something irrelevant, Claimed a simple misunderstanding on his own dealerships POV a matter of my own actions. Terriblly vague service tokens and a service manager who thinks hes the be all and end all of service professionals. In fact his own employee Leon Huang is 100000% a better fit than the 2 bit Ex service assistant of a manager that is employed right now. FELIPE should be sent back to VW and allow someone who actually can deal with customers to run the service desk. Lost my business and my car. All thanks to FELIPE FUENTES at Elk Grove Audi and his TERRIBLE customer service
I had a really bad experience with this Audi dealership they wanted to charge me 165 just to charge the battery so they can reprogram my key that I got had ordered and thats after I got the battery for them and then told me I cant change the battery here that I have to take the car off there lot to do it and I called Audi in Sacramento and they told me its completely out of line for them to do that so Im taking it to them because of their honesty and great service nilli Audi
I had an excellent experience working with Vince Webb at Elk Grove Audi. I spent several weeks talking with several dealerships about the purchase of a new A6. Vince provided the best information, personal attention, and price of any of the dealers. After much discussion, negotiation, and internet research, my wife and I decided to just to buyout the lease on our current A6. Vince provided the most cost effective and comprehensive buyout package which included a vehicle certification, detailing, and extension of the Audi factory warranty. We found Vince and the entire dealership very professional and easy to work with. Looking forward to connecting with Vince and Elk Grove Audi again when we are ready to purchase a new Audi in a few years.
When I get my car at car max, everything was fine until I start doing recall and no choice but got to go dealership. My first visit was mad, they are being careless on car and leave minor scratches. This time I go, they can keep calling me on their mistake for missing too like I am a theif and more scratch. If you Don not know how to wash a car, then do not touch it. I like adui car but not the service. Why am I not buying Honda? And spend more on Audi.
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