I really don't like leaving bad reviews but the way owner of this place talked to us made me very mad and he made me to come here and leave a bad review. Me and my partner went there last week and explained him we have 9 items to do a small embroidery on the chest with one color. We have our printing place in LA & we want to work with someone who is honest and can give us a good price on the jobs we will bring. Frank asked if we can show him the logo and the shirts, after he saw the job and got all the details, he gave us $35 for set up and $5.50 per item which was fine. We agreed and signed the order form for positioning, color and quantity. A week later my partner stopped by to pick up the job, he gave her an invoice to sign with just the total showing with no other details. She asked if she can have a copy of the invoice & frank said that we will email the invoice. A day later we received the invoice with doubled prices. I called and explained that we agreed on cheaper prices why are you charging double of what we agreed on? He goes like less than 12 i CHARGE HOWEVER I FEEL LIKE IT, i can just give you $15 dollars credit for your next order. I though i didn't hear it right and asked told him we agreed on the prices you gave us that is why we did this job with you, this is not right, but he didn't care and hung up the phone. I think all these reviews are fake, he is offering his client money to leave positive reviews and I am not sure how he is still in the business with his attitude and the way he treat people. Very disappointing Mr Frank.
Awful. Completely destroyed two different team jerseys for two completely different reasons. Apparently he didn't realize his machine can turn white numbers 'pink' on a red shirt. The owner refused to give us our money back, and seemed to not care.
Ive been going to R&R to get my companys promotional jackets embroidered. The quality and service are top notch. I also comparison shopped their prices and couldnt find anyone that compared. Ill only use Frank and R&R, thanks for being my spot.
Thank you for the kind words and continued patronage, Alex!
1589058744
5
The BEST embroiderer I have ever worked with. I have so many nightmare stories about embroidery vendors and Frank is absolutely a dream to work with. I am a sample maker and always need embroidery, R&R will always be my go-to destination. I recommend him to anyone and everyone!
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.