Mead EyeCare & EyeWear reviews

1531078017

Jennifer Peters

google

We apologized profusely to you for this lack of follow through. You are one of the few parents who realize the importance of having safety eyewear for sports. We are sincerely sorry for not be able to provide the product requested. As a result, staff was re-trained.

1536334061

1

Terrible customer service! Dont dare bring a covered coffee in our they make you leave it at the front. Ordered sports glasses & was told a week. After 2 I called to check and was told theyd call back. Nothing. Called again after another week. Nothing. Finally after a month I again called and after 4 hours of no returned call I drive up there to be told they were never ordered! It took a month before they bothered to even check on it! Both times Darlene gave me attitude. Seriously need to work on customer service skills!

1504656079

Girish Kamalapur

google

We would gladly have replaced the frame at a discounted fee since it was outside of our quoted manufacturers defect warranty period. Within the warranty period there is usually no fee. We would gladly have tried to fix it also but it was beyond repair. We're very sorry there wasn't a solution we could agree on. Even quality frames do not hold up depending on how they are treated.

1509566313

1

The doctor was good. However, the shop tries to sell cheap quality frames at high price. When I went in to get the frame fixed of my kid's glass, just they simply escaped saying there is no warranty, speaking very politely. In fact I insisted that the quality of the frame was so bad, still they never listen. I would never go back neither suggest someone to visit. If you visit, get the tests done but never buy frames from them.

1584982083

Heather M

google

5

My first visit with the group. I have never been treated more kindly than I have with Mead! Every part of the exam was more thorough than i've ever experienced. I have vision that is tricky and a little complicated. They have bent over backwards to make it right, without making me feel like i'm causing inconvenience to them. Just so. so. so kind and welcoming! I'm a patient for life!

1632318736

April Nelson

google

One thing I can say is that it is never boring here! Glad you enjoyed your time spent with us.

1540476982

5

I legitimately had fun there! I learned a lot about my eyes and feel like I got a very comprehensive exam. They were so nice and the tests they did felt more like a game than an exam.

1495574795

Stephanie. Gamache

google

1

I have been a patient at Mead EyeCare and EyeWear for 14 years. Over the last four years I have lost all trust and confidence in the competency and honesty of the Mead employees. Incidents that led to this include the following: My husband set up an appointment and the manager assured him they were an in-network provider but he was later to billed the full amount. When questioned, she became increasingly defensive and aggressive, rather than simply apologize, and she went so far as to refuse to submit an out of network claim. To get a simple claim submitted, we had to go into the office and demand to speak to the manager and then hold her hand as we walked her through how insurance works. During another incident I was told that I could not get my pupillary distance without scheduling and paying for it, even though they had it on record. I finally went into the office and a different lady gave it to me. I understand they may not be "required" to give this, but I see it this way: Your prescription is yours and by law it must be given to you; a glasses prescription without the PPD is useless and should therefore be readily given if requested by a patient/customer who paid you for their prescription. The only reason to withhold such information is to get patients to order glasses from you. Most recently, I ordered contacts from an online retailer and received a call from Mead telling me that they would only approve one box despite there being four months being left on my current prescription. The explanation: I could not order contacts that were going to be used beyond the prescription expiration date. I took the liberty to explain to her how a prescription works and that the expiration is a "fill-by" date. She seemed to think the piece of paper I held was a "use-by" date, indicating she does not understand the difference between a prescription itself and the thing which it fills or refills (flat dumb, clearly this lady has never received a prescription in her life and should not be advising anyone on how to fill or take them). I next tried to point out that I always have two prescriptions (for hard contacts and dailies so I can interchange as my eyes need) and therefore I have always bought more contacts than her 'one-set-per-day' rule. I also tried to explain that her "rule" would essentially make the last month or more of a prescription worthless, as you could not order more contacts than time left on your prescription. But alas, her dimness prevailed. When I called the retailer they stated that Mead had sent back their request for verification stating "DECLINED" with no explanation and stated this was extremely odd since it was so clearly valid. The retailed filled my prescription because the only reason Mead refused to validate was to get me in for an appointment FOUR MONTHS BEFORE MY PRESCRIPTION EXPIRED. Overall, there is a general rudeness and lack of empathy that the entire office shares like a bad cold. I have been chastised and embarrassed by staff members for removing MY glasses with one hand and other times for having my glasses "too dirty." To these I have this to say: if you wish to remind me to avoid bad practices, please do so kindly and not in front of other patients. I'm paying YOU, and if I don't like you, I won't come back. I have received a total of zero responses and apologies to these complaints when I request a call from the Manager. The reason is likely a 50/50 mix of the following: (i) these people truly don't know anything about their eye practice, legal compliance, and customer service, and (ii) they have a variety of policies in place (e.g. not giving away ppd and not approving valid contact prescriptions) so they can encourage people to come in and spend more money. Personally, I feel your healthcare provider should not try to nickel, dime, and con you into paying them for the same services over, and over, and over. And if they do, they better kiss your ass and treat you like the Queen you are (which these people won't).