Hello Andrew, we appreciate your feedback and are sorry to see that you were dissatisfied with your recent experience with us. It is our belief that we did everything in our power to provide you with the best possible experience and we are sorry to hear that we did not meet your expectations. Please feel free to contact us at 309-662-3800 if you have any questions or concerns and we would be happy to speak with you further. Thank you for your feedback, we look forward to hearing from you soon.
1652899675
2
It was an ok experience but was misled to believe that I was getting a too good of a deal to Pass. It is what it is lesson learnt
Hello, we are sorry to hear that you were dissatisfied with your experience with us. We are disappointed with your review and believe it is not warranted. You towed in a repossessed vehicle that was severely damaged by a previous owner or someone attempting to repair the vehicle who was not qualified. That person(s) had done work to the vehicle including swapping out some modules and without specific knowledge of what work had been done, our technicians could not guarantee that the vehicle would start after repairs. We were fully transparent with you on this situation and further service of the vehicle was declined by you at that time. We would be happy to speak with you further if you would like to contact us at 309-662-3800.
1654721834
1
Didnt satisfied the service vehicle has been towed in and towed out for 700 plus. Forther diagnoses are over 1200 dollars but not guaranteed
Ok so Ill tell you the price was right in line where it should be. But you get the bonus of it being backed by the dealer. In my opinion you cant beat that. Plus the customer service. Ive had the fortunate experience of getting to deal with the same individual which was a huge factor in my decision to do business with them.
Hello Steve, We are sorry to hear your recent visit was not up to your expectations. We will try to reach out to you to learn more, but please feel free to contact our management team at 309-662-3800 and share your experience so we can both train and learn how to serve our customers better. We appreciate any feedback that will help us improve! Thank you, we look forward to speaking with you soon.
1653325634
1
Not my favorite dealer. I won't be returning.
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