Someone called wanting a social security number over the phone as they said my insurance number didn't work (there is no reason it wouldn't, I offered my sponsored benefits number too which she refused to take). When I told her I wasn't comfortable giving that over the phone she cancelled my appointment.
I can't express the magnitude of the problems I encountered with this location. NOTE: I have heard the ownership/management has changed since my encounters. Everything from inability to provide me appropriate detailed bills and scripts for glasses & contacts to actually claiming they didnt provide me a set of contacts AFTER I had gotten them (and worn them for over a month) AND had an initial contact fitting with Dr. Eheim. One of the (hard) contacts literally chipped within just over a month. Finally cut my loses and went to another provider.
The doctors and staff at Omni Vision Shaenfield offer comprehensive, friendly service and go the extra mile to take care of their customers. The selection of frames are fantastic as well!
Before Catherine started working here it was a joy to come to this location for all of my eye care needs. The doctors were kind and very professional, and the front staff was always extremely helpful. Unfortunately, the establishment has gone completely downhill. The do not care about the well being and safety of their clients. I was threatened with violence by another patient whilst in the waiting room. Instead of asking the patient who threatened me with physical harm to leave they asked me to leave. I was about to cancel my upcoming appointment but decided to not be intimidated by the staff nor other patients and instead take my business elsewhere. Guess they care more about keeping people with appointments that same day that they've yet to take money from than patients that don't have another appointment for a month. I would not wish the horrible service and treatment I received at this location on my worst enemy. Being threatened by physical violence by another patient is not acceptable and to be asked to leave after another patient threatens you is even worse!
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