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Ace Hotel
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Ace Hotel reviews
Information about Ace Hotel
4,18
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXNzlqOTRRRRAB!2m1!1s0x0:0x4d7d117fc628dcfc!3m1!1s2@1:CIHM0ogKEICAgIDW79j94QE%7CCgwIv4q-kgYQ4PqCgQM%7C?hl=en-US
Cordula Sturm Dahal
google
https://www.google.com/maps/place/?q=place_id:ChIJT2h1HKZZwokR_Nwoxn8RfU0
Hi Cordula, Thank you for taking the time to complete our survey and staying with us at Ace. I am sorry to read you did not fully enjoy your stay with us and our design. We are planning a renovation this year to update a lot of the stable furniture and update any other that is needed in the rooms. We hope to have you back when that is completed to turn your stay around. Best, David Spillane Director of Front Office
1649706046
2
This is about as generous as I can be with stars for this hotel. Plus points: location and friendly staff. Negative points: Hyped as a 'hip' hotel, but there is nothing 'hip' about a piece of commercial cardboard being nailed onto a makeshift desk or a metal stool that (seriously) could only be a World War II remnant. The hotel is, in a word, dark. Not just dark, but prison dark. Black and grey, grey and black. One of my clients seriously asked me if I was in a holding cell. It was not amusing, but he wasn't wrong. I'm definitely all for recycling and vintage, but when someone destroys an encyclopedic book to glue it on one of the walls, I draw the line. The room we had was small. Even for New York. The shower was the best thing I could recommend. I can't extend that to the mattress on the bed; it too had a very long and brutal life before it hit that room. Main floor lobby at late afternoon is lit only by notebook screens. It was often so dark you needed radar to navigate. I do not like writing negative reviews, and I am not faulting the people who work at the hotel, but management should rethink their presentation. There are other ways to do vintage/recycle/hip. This is not it.
1631936634
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2NE1Qbml3RRAB!2m1!1s0x0:0x4d7d117fc628dcfc!3m1!1s2@1:CIHM0ogKEICAgID64MPniwE%7CCgwI-sCVigYQwMmUgAI%7C?hl=en-US
Alex Ajibade
google
https://www.google.com/maps/place/?q=place_id:ChIJT2h1HKZZwokR_Nwoxn8RfU0
Hey Alex, Thank you for taking your time to leave your feedback, we really do appreciate it. We do have a wheelchair accessible ramp/lift, I do apologize for any confusion regarding the wheelchair parking and access. Hopefully if you do decide to book with us again we can be sure assist you properly with the lift/ramp. Glad you like the furniture, it is one of my favorite aspects of the hotel as well. Hope to see you again soon! Wishing you all the best, David + Team Ace
1632208085
3
No wheelchair parking or access noticed. Rates are moderate and I appreciate the politeness of counter staff. Though furniture's look old but they were kept very neat with high hygienic standard.
1642257148
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtd09HWGdnRRAB!2m1!1s0x0:0x4d7d117fc628dcfc!3m1!1s2@1:CIHM0ogKEICAgIDmwOGXggE%7CCgwI_LWLjwYQuI2b_QI%7C?hl=en-US
Burak Özkarakaşlı
google
https://www.google.com/maps/place/?q=place_id:ChIJT2h1HKZZwokR_Nwoxn8RfU0
Thank you for joining us!
1645106577
5
Loved the hotel, the staff are friendly and it's near everywhere. Rooms are large and clean. The gym is perfect.
1636931475
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHd002SGdBRRAB!2m1!1s0x0:0x4d7d117fc628dcfc!3m1!1s2@1:CIHM0ogKEICAgIDGwM6HgAE%7CCgwIk6_GjAYQ4JGhrAM%7C?hl=en-US
Kim Ring
google
https://www.google.com/maps/place/?q=place_id:ChIJT2h1HKZZwokR_Nwoxn8RfU0
Thank you so much for your review, sorry in the delay. We hope to host you again!
1645129505
5
I loved staying at the Ace Hotel - this was my second time visiting NYC and it was a bit overwhelming for me, so I loved the fact that I had a hotel in a safe part of town, reasonably priced, with a lovely bar/restaurant downstairs, fantastic customer service and assistance. A man named Juan (not sure of the spelling ) helped me find my taxi to the airport and made my stay/checkout super easy. Highly recommend The Ace Hotel!
1654536487
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPaXNiNlN3EAE!2m1!1s0x0:0x4d7d117fc628dcfc!3m1!1s2@1:CIHM0ogKEICAgICOisb6Sw%7CCgwIp_L4lAYQgKaxoAE%7C?hl=en-US
Lesley Crawford
google
https://www.google.com/maps/place/?q=place_id:ChIJT2h1HKZZwokR_Nwoxn8RfU0
Hello Lesley, We will be reaching out directly to the email you have sent to us. You will be hearing from me directly. Best, David Spillane Director of Front Office
1654715043
1
Not a review writer, but has to be stated. We stayed overnight this past Sat-Sun and were placed in Room 200. I want to share that this room was abysmal, and in no way should be offered as a guest space for which people are paying for with any amount of money. This should be a utility closet or an overnight room for staff, or an emergency/warming room for a freezing cold house-less person in the winter, or for some other triage situation. We paid $450 for one night and heard incessant bass as we were located directly above the lobby and DJ booth. In addition to that, we heard the constant dinging of the elevator doors from the double bank not 4 feet across from the rooms door. We booked a single room, not even a small, but the size wasnt the issue. The room is terrible, with tiny clouded windows sealed shut from the wind shaft with which they view. We feel completely ripped off and have never paid for a room of this level of depressing in all our combined years of adulthood. Just awful.
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