Hi Zack - Thanks for your feedback. We take vehicle quality very seriously and are concerned to learn that you were not satisfied with your CarHop experience. CarHop purchases an AutoCheck vehicle history report for every vehicle to help ensure quality. Unfortunately, as you likely know, used vehicles can still have unforeseen mechanical issues. To discuss further, please contact us at [email protected] and a helpline representative will contact you back within 24 business hours. Thank you.
1640698840
1
Terrible service and vehicle quality. They sold us a car with faulty rims that leaked air and it was like pulling teeth to finally get them replaced and instantly started have computer issues with the car wanting to accelerate and 3 months later the ac and heat stop working . Getting them to answer the phone is damn near impossible so we just cut our losses and stopped driving the car so now it just sits in the drive way. We're 1 month from paying off this peice of garbage. Had way better luck with JD byrider. Please go somewhere else. It'll save you so much trouble.
Hi Danielle - Thank you for taking the time to send your feedback about working with CarHop. We are concerned that you were not pleased with your CarHop experience. We take customer satisfaction very seriously and do our best to provide each customer a vehicle that fits their needs and budget. While we are not a credit repair service, our finance company does consistently report to the three major credit bureaus to help our customers get the credit they deserve. If you would like to discuss further, please email [email protected] with your contact info and someone will respond to you within 24 business hours. Thank you - CarHop of Springfield
1630417994
1
Worked out a deal saying I would be able to pay this Friday and they just had my car picked up. Screw them.
Thanks for sharing your great CarHop story. Cameron and Ashley are phenomenal and we love having them on the team. We appreciate you choosing CarHop and are thrilled we could support you in securing a new vehicle! We've got your back. - CarHop of Springfield
1640856571
5
We love our vehicle!! Cameron and Ashley went above and beyond to help us through any doubts we had. They are wonderful and Carhop makes sure you love what your buying!!
Hi Sarah - We appreciate your business and thank you for sharing your great CarHop experience. Our team strives for excellent customer service and we are pleased to hear that Ashley and Laura did such a great job for you. -CarHop.
1622402199
5
They went above and beyond to get me into the car I wanted. Ashley and Laura were both so amazing. Highly recommend
Hi William - Thanks for reaching out to us. We are sorry to learn that you did not have a satisfactory experience. We strive to provide our customers with reliable transportation with affordable payments and a competitive interest rate. We also stand behind every vehicle with a great warranty. If we can be of any assistance, please email [email protected] and a helpline representative will call you within 24 business hours. - CarHop of Springfield
1624907849
3
Unfortunately, choices are limited by credit and how much down payment... Kinda got stuck with something we didn't want...
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