Thank you! You are absolutely correct! That is not how I would want to be treated either. Im sorry you had a negative experience. Thank you for giving us the opportunity to address this with the staff. Im sorry to have disappointed you. The points you made in your post has allowed us to use this as a Teaching Moment with our staff. Thank You for making us aware of what you observed while in our store. You have given us the opportunity to improve. Please consider giving us a second chance.
1610725288
1
I prefer to shop local to support our community. I went to this store not realizing they close at 4. I live on the West side, and made the trip specifically for this store. When I walked in a few minutes before closing, I was greeted, but not with a friendly greeting. It was a very rude, we close at 4! I looked around the store and noticed several customers shopping. I really wanted to see if they had what my son wanted, so I said, Ill be quick. She replied: Very quick! I was looking on the wall next to another gentleman, and the associate walks by him and reminds him, were closing! Again, Several customers all over the store. I looked at him and said: Well, I was planning to spend my money here, but I guess they dont want it. I left. I went to Barnes and Noble, I found the same Lego set for $120, and they got my money. I work in a similar sized retail shop, I appreciate people who shop local, and if a customer walks in a few minutes before closing, I treat them like theyre the first customers in the store.
This place is so great. You tell them an age and gender and they have 20 options for the perfect gift. My 11 year old thought he was too old for this place until he went inside and found a ton of stuff about science, magic, games, putty...fun for all ages.
Thanks! We love when our customers enjoy themselves as much as we do! See you soon!
1595522832
5
We love this place! The kids were beyond excited to visit! A great selection, and very happy and friendly people. They made for a great experience. My kids were amazed by the selection of legos. So it looks like I found the place I will be Christmas and birthday shopping. As well as everything in between!
I'm curious why a toy store closes before kids even get out of school
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