Placed an order March 17. They cashed my check March 29. Inquired about my order April 12. Was told they hadn't even started the order. Canceled order and was told a refund would be issued April 12. It is now April 27 and after several emails with no reply I still have not received a refund. Horrible business. Just glad it wasn't a big order. Look elsewhere if you need this kind of work done. There are several embroidery/screen printing places that won't just take your money and not produce any product or give your money back. Shirtail blows. It's also nice to see Jake Phelps leaves ratings and reviews for the company he works for. Update: It is now May 13 and I finally received a check and a letter from Shirtail saying how good their customer service is. I have been waiting since March 17 and they finally send me a check that is well short of what they owe me. Shirtail customer service SUCKS! I've emailed them about the amount of the check and we will see how long it takes for a reply. Don't send letters out raving about your customer service and the wrong amount of the refund. Waiting almost 2 months for something is not good customer service. Lack of communication is not good customer service. Sending the wrong amount of a refund is not good customer service. I'm sorry I've ever got involved with Shirtail. Ail is an appropriate suffix for this company.
Quick service at a great price. We considered online options but it was cheaper without shipping and faster to go with Shirtail. We highly recommend them to any business looking to have custom t-shirts made for their company!
AWESOME!! They are so great at what they do. I absolutely love Shirtail and would recommend them to anyone. With over 35 years of business in AZ they definitely know how to make you look your best. They offer custom screen printing, embroidery, and now also offer promotional products for you and your business.
Cant speak for their other services, but I had a great experience purchasing pickleball equipment here! Jerry (super nice to talk to) hooked me up with a solid beginner paddle for a great price and I even got a free tshirt in my favorite color with it. I was able to go play that same night and had so much fun! (: So thankful for Shirtail.
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