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Downtownsubarunashville
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Downtownsubarunashville reviews
Information about Downtownsubarunashville
4,16
1049 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZcXYtbE5REAE!2m1!1s0x0:0x5c37d06cf1367ff8!3m1!1s2@1:CIHM0ogKEICAgIDYqv-lNQ%7CCgsI2M3H5gUQkJ-PHA%7C?hl=en-US
james terry
google
https://www.google.com/maps/place/?q=place_id:ChIJ0SXcqpJmZIgR-H828WzQN1w
Brian, Please contact me directly. My name is Thomas and I am the service manager. My email is [email protected]. I would like the opportunity to make it up to you and hopefully fix the problem for future business. Thanks and have a great day!!!!!
1558970346
1
The service department is great if you need an oil change, not so great if you need anything else. My dog has eaten my seat belts twice. (She has a muzzle now.) The first time the service department had me go to the parts department to order them. The parts department is in the back down a hill where I thought I could get run over. Then I had to come back to have them installed. Now I have ordered the seatbelts, but they do not have an appointment open until the end of June. If it wasn't a warranty part, I'd go somewhere else. While I love my Subaru Outback, I likely won't buy another one in Nashville just because of the service department.
1568651462
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwOUlPMmFBEAE!2m1!1s0x0:0x5c37d06cf1367ff8!3m1!1s2@1:CIHM0ogKEICAgIC09IO2aA%7CCgwIxvH-6wUQsJrKsAI%7C?hl=en-US
Robert Lee
google
https://www.google.com/maps/place/?q=place_id:ChIJ0SXcqpJmZIgR-H828WzQN1w
Robert, It is never ok to act like what you have described in your review. We strive to give everyone 100% and to be respectful and courtesy to everyone that walks through the door. Thanks for the review. This is how we fix thing. I hope you have a wonderful day!!!!!
1571929512
1
I honestly just called to check on a vehicle and the service tech guy who I wished I had his name immediately started going in on how they call us when the vehicle is done and then put me on hold came back and said it was done two days ago and that I need to check my voicemail I never got a word in to even complain about not getting a call before he hung up. He is lucky I didnt get his name because that type customer service needs to be addressed face to face. Please dont respond about talking to the service manager because if he thought it was ok to act like that when I didnt say ONE word other than giving him the VIN then he is not worried about being addressed by his supervisor!
1609872638
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTM1lxXzhRRRAB!2m1!1s0x0:0x5c37d06cf1367ff8!3m1!1s2@1:CIHM0ogKEICAgIDS3Yq_8QE%7CCgwI_unS_wUQ6K62tAM%7C?hl=en-US
Meredith Broadway
google
https://www.google.com/maps/place/?q=place_id:ChIJ0SXcqpJmZIgR-H828WzQN1w
Meredith, Thanks so much for the great review. CLiff is certainly wonderful. We are so glad that he decided to come work for us. He was a great addition to our team and it shows with everyone he comes into contact with. Thanks again and We really and your business!!!!
1613067239
5
Had a great experience purchasing my Subaru here. Was assisted by Cliff, a new addition to the Downtown Subaru team, who was wonderfully helpful during the decision making process. Cliff was knowledgeable about the car I was looking for and made a first-time purchaser feel in control of the process. The staff here don't work on commission, and you can feel the difference this makes. Thank you Cliff and Thank you Downtown Nashville Subaru!
1510667496
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnb3Q3OFJREAE!2m1!1s0x0:0x5c37d06cf1367ff8!3m1!1s2@1:CIHM0ogKEICAgICgot78RQ%7CCgsI6Omr0AUQgK--cQ%7C?hl=en-US
Vikram Razdan
google
https://www.google.com/maps/place/?q=place_id:ChIJ0SXcqpJmZIgR-H828WzQN1w
Vikram Razdan, thank you so much for your high rating! Thank you, and have a fantastic day!
1510675323
5
Everything was on time. Very happy with the experience.
1646353465
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXemZpV0JREAE!2m1!1s0x0:0x5c37d06cf1367ff8!3m1!1s2@1:CIHM0ogKEICAgICWzfiWBQ%7CCgwIubiFkQYQsIfTwAE%7C?hl=en-US
David Evans
google
https://www.google.com/maps/place/?q=place_id:ChIJ0SXcqpJmZIgR-H828WzQN1w
We are disappointed to learn of your experience here at Nashville Subaru, but will take this opportunity to improve our processes and procedures.
1646685798
2
I took my car in for a couple of recalls which they resolved in a timely manner. While I was there I asked them to look into a problem I was having with my manual transmission. I was told there would be a diagnostic fee of ~$170 which seemed high but it was convenient and I figured worth it since it might be a weird problem and they specialized in Subarus. They ended up telling me I needed to have my whole clutch replaced for $2500+. When I called to ask them what the problem was all Tommy would tell me was its a clutch problem and replacing it will fix the problem. I almost did it but $2500 seemed high so told them I wanted to get another quote. Turns out that was very high, multiple other mechanics would do it for over $1000 less. But beyond the high quote, it turns out I didnt even have a problem with my clutch. It was a simple $25 fix that a mechanic friend of mine quickly found. Beyond the high quote and likely intentional misdiagnosis, the diagnostic fee ended up being over $200 with hidden fees and one of the garage works was really rude by mocking me because I couldnt remember what Tommy looked like from when I dropped the car off while ironically he clearly didnt even know who Tommy was by name. I only recommend going here if you have a recall. Otherwise try to find a reputable mechanic because this one certainly isnt.
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